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Author Topic: Non-recoverable error during contribution process  (Read 1992 times)

selfuntitled

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Non-recoverable error during contribution process
January 05, 2009, 12:26:43 pm
I've got sporadic and irregular problems on a live donation page.  Users are reporting two non-recoverable errors. 

A user will complete the contribution form, click submit and, after a few minutes, they will receive:
1. Sorry. A non-recoverable error has occurred.
We could not find contribution details for your request. Please try your request again.

The contribution is not processed, nothing is logged in the Drupal error log. 

The second error message:
2. Sorry. A non-recoverable error has occurred.
Could not find valid Key
This error generates the following entry in the drupal error log:

Location   http://www.fgcquaker.org/civicrm/contact/view/contribution?reset=1&id=44&cid=1&action=view&context=search&selectedChild=contribute

Referrer   http://www.fgcquaker.org/civicrm/contribute/search?reset=1&force=1&status=1&start=&end=20090105104958&test=0

Message   curl_setopt() [<a href='function.curl-setopt'>function.curl-setopt</a>]: CURLOPT_FOLLOWLOCATION cannot be activated when in safe_mode or an open_basedir is set in /home/httpd/vhosts/fgcquaker.org/httpdocs/sites/all/modules/aggregation/aggregation.module on line 1036.

I read another post saying this second error is related to the presence or absence of the www in the base URL for CiviCRM. 
I've checked the base url and it is correct in all config files. 
In particular I'm confused about the reference to the aggregation module...

Any help?

Donald Lobo

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Re: Non-recoverable error during contribution process
January 05, 2009, 01:56:08 pm

1. what payment processor are you using

2. are you using safe_mode or open_basedir in your php.ini file?

lobo
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selfuntitled

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Re: Non-recoverable error during contribution process
January 06, 2009, 07:12:00 am
I'm using Authorize.net
safe_mode is off
open_basedir is not set

Donald Lobo

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Re: Non-recoverable error during contribution process
January 06, 2009, 11:53:12 am

not sure what the error is, seems a bit wierd if sporadic. The second error seems to be from an admin related page

u are using 1.9 a relatively old version :( any chance u can upgrade to 2.1?

lobo
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selfuntitled

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Re: Non-recoverable error during contribution process
January 08, 2009, 12:07:19 pm
I've found one person who can consistently generate the second error.
He is using Vista, and it is browser independent.

I've done the upgrade to 2.0.7 (can't move to Drupal 6 yet - so can't move to 2.1)
I'll see if that fixes it.

selfuntitled

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Re: Non-recoverable error during contribution process
March 09, 2009, 09:27:50 am
I've upgraded to 2.0.7 and am still having this problem somewhat frequently. 
I noticed this patch, http://issues.civicrm.org/jira/browse/CRM-3453
But it looks like it had already been committed when I upgraded to v2 in January.

Any further guidance on troubleshooting this?

Feb 21 18:34:58  [info] $Fatal Error Details = Array
(
    [message] => We could not find contribution details for your request. Please try your request again.
   
Code: [Select]
=>
)


Feb 21 18:34:58  [info] $backTrace = /home/httpd/vhosts/fgcquaker.org/httpdocs/sites/all/modules/civicrm/CRM/Core/Error.php, backtrace, 265
/home/httpd/vhosts/fgcquaker.org/httpdocs/sites/all/modules/civicrm/CRM/Contribute/Form/ContributionBase.php, fatal, 134
/home/httpd/vhosts/fgcquaker.org/httpdocs/sites/all/modules/civicrm/CRM/Contribute/Form/Contribution/Main.php, preProcess, 53
/home/httpd/vhosts/fgcquaker.org/httpdocs/sites/all/modules/civicrm/CRM/Core/Form.php, preProcess, 300
/home/httpd/vhosts/fgcquaker.org/httpdocs/sites/all/modules/civicrm/CRM/Core/QuickForm/Action/Display.php, buildForm, 98
/home/httpd/vhosts/fgcquaker.org/httpdocs/sites/all/modules/civicrm/packages/HTML/QuickForm/Controller.php, perform, 195
/home/httpd/vhosts/fgcquaker.org/httpdocs/sites/all/modules/civicrm/packages/HTML/QuickForm/Page.php, handle, 95
/home/httpd/vhosts/fgcquaker.org/httpdocs/sites/all/modules/civicrm/CRM/Core/Controller.php, handle, 223
/home/httpd/vhosts/fgcquaker.org/httpdocs/sites/all/modules/civicrm/CRM/Contribute/Invoke.php, run, 106
/home/httpd/vhosts/fgcquaker.org/httpdocs/sites/all/modules/civicrm/CRM/Core/Component.php, main, 130
/home/httpd/vhosts/fgcquaker.org/httpdocs/sites/all/modules/civicrm/CRM/Core/Invoke.php, invoke, 158
/home/httpd/vhosts/fgcquaker.org/httpdocs/sites/all/modules/civicrm/drupal/civicrm.module, invoke, 329
, civicrm_invoke,
/home/httpd/vhosts/fgcquaker.org/httpdocs/includes/menu.inc, call_user_func_array, 418
/home/httpd/vhosts/fgcquaker.org/httpdocs/index.php, menu_execute_active_handler, 15

Donald Lobo

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Re: Non-recoverable error during contribution process
March 09, 2009, 11:28:31 am

the error message does not reveal anything specific. At this point your best bet would be to upgrade to 2.2 and see if you can recreate it there. I would also turn off safe_mode and open_basedir and see if those settings have an affect on the errors reported

lobo
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  • Non-recoverable error during contribution process

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