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  • backTrace - Import Contact
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Author Topic: backTrace - Import Contact  (Read 4083 times)

nibargerb

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backTrace - Import Contact
January 09, 2009, 10:49:56 pm
I am trying to import a contact CSV file, less than 200K, and keep getting this error:

"Sorry. A non-recoverable error has occurred.

We experienced an unexpected error. Please file an issue with the backtrace"

Here is the backtrace:

backTrace

/home/content/d/f/w/dfwtickets/html/artisan/administrator/components/com_civicrm/civicrm/CRM/Core/Error.php, backtrace, 260
/home/content/d/f/w/dfwtickets/html/artisan/administrator/components/com_civicrm/civicrm/CRM/Core/DAO.php, fatal, 708
/home/content/d/f/w/dfwtickets/html/artisan/administrator/components/com_civicrm/civicrm/CRM/Import/Parser/Contact.php, getFieldValue, 466
/home/content/d/f/w/dfwtickets/html/artisan/administrator/components/com_civicrm/civicrm/CRM/Import/Parser.php, import, 379
/home/content/d/f/w/dfwtickets/html/artisan/administrator/components/com_civicrm/civicrm/CRM/Import/Form/Preview.php, run, 311
/home/content/d/f/w/dfwtickets/html/artisan/administrator/components/com_civicrm/civicrm/CRM/Core/Form.php, postProcess, 247
/home/content/d/f/w/dfwtickets/html/artisan/administrator/components/com_civicrm/civicrm/CRM/Core/StateMachine.php, mainProcess, 166
/home/content/d/f/w/dfwtickets/html/artisan/administrator/components/com_civicrm/civicrm/CRM/Core/QuickForm/Action/Next.php, perform, 63
/home/content/d/f/w/dfwtickets/html/artisan/administrator/components/com_civicrm/civicrm/packages/HTML/QuickForm/Controller.php, perform, 203
/home/content/d/f/w/dfwtickets/html/artisan/administrator/components/com_civicrm/civicrm/packages/HTML/QuickForm/Page.php, handle, 103
/home/content/d/f/w/dfwtickets/html/artisan/administrator/components/com_civicrm/civicrm/CRM/Core/Controller.php, handle, 232
/home/content/d/f/w/dfwtickets/html/artisan/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php, run, 197
/home/content/d/f/w/dfwtickets/html/artisan/administrator/components/com_civicrm/admin.civicrm.php, invoke, 45
/home/content/d/f/w/dfwtickets/html/artisan/administrator/components/com_civicrm/admin.civicrm.php, civicrm_invoke, 22
/home/content/d/f/w/dfwtickets/html/artisan/libraries/joomla/application/component/helper.php, require_once, 162
/home/content/d/f/w/dfwtickets/html/artisan/administrator/includes/application.php, renderComponent, 130
/home/content/d/f/w/dfwtickets/html/artisan/administrator/index.php, dispatch, 67
/home/content/d/f/w/dfwtickets/html/artisan/administrator/index2.php, include, 14

Does anyone know if this is a known issue?  If not, how do I fix this?

Thanks,

Ben

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Re: backTrace - Import Contact
January 10, 2009, 07:18:47 am

1. most likely it is one record that is triggering this bug

2. u'll need to isolate which row is. You can do so by adding a debug statement just before: CRM/Import/Parser.php, import, 379

3. Use that row and try to reproduce on our demo machine (http://drupal.demo.civicrm.org/). If so, please file an issue

4. Are you using an update on external identifier? If so, most likely that record does not exist

lobo
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jpbarcelona

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Re: backTrace - Import Contact
January 04, 2010, 02:16:17 am
bump ....
I am experiencing the same error as the original poster (below is  my backtrace). What debug statement should I add as suggested in the reply? I have tried it with the suggested demo site, and I get the same error.

Thanks,
Joey

backTrace

/home/salestalker/crm.af-usa.org/sites/all/modules/civicrm/CRM/Core/Error.php, backtrace, 256
/home/salestalker/crm.af-usa.org/sites/all/modules/civicrm/CRM/Core/DAO.php, fatal, 707
/home/salestalker/crm.af-usa.org/sites/all/modules/civicrm/CRM/Import/Parser/Contact.php, getFieldValue, 443
/home/salestalker/crm.af-usa.org/sites/all/modules/civicrm/CRM/Import/Parser.php, import, 365
/home/salestalker/crm.af-usa.org/sites/all/modules/civicrm/CRM/Import/ImportJob.php, run, 257
/home/salestalker/crm.af-usa.org/sites/all/modules/civicrm/CRM/Import/Form/Preview.php, runImport, 229
/home/salestalker/crm.af-usa.org/sites/all/modules/civicrm/CRM/Core/Form.php, postProcess, 248
/home/salestalker/crm.af-usa.org/sites/all/modules/civicrm/CRM/Core/StateMachine.php, mainProcess, 166
/home/salestalker/crm.af-usa.org/sites/all/modules/civicrm/CRM/Core/QuickForm/Action/Next.php, perform, 63
/home/salestalker/crm.af-usa.org/sites/all/modules/civicrm/packages/HTML/QuickForm/Controller.php, perform, 203
/home/salestalker/crm.af-usa.org/sites/all/modules/civicrm/packages/HTML/QuickForm/Page.php, handle, 103
/home/salestalker/crm.af-usa.org/sites/all/modules/civicrm/CRM/Core/Controller.php, handle, 249
/home/salestalker/crm.af-usa.org/sites/all/modules/civicrm/CRM/Core/Invoke.php, run, 209
/home/salestalker/crm.af-usa.org/sites/all/modules/civicrm/drupal/civicrm.module, invoke, 333
, civicrm_invoke,
/home/salestalker/crm.af-usa.org/includes/menu.inc, call_user_func_array, 348
/home/salestalker/crm.af-usa.org/index.php, menu_execute_active_handler, 18

Kiran Jagtap

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Re: backTrace - Import Contact
January 06, 2010, 03:41:45 am
hey Joey,

thanks for catching,

filed issue is here : http://issues.civicrm.org/jira/browse/CRM-5632

you might be interesting in patch : http://fisheye2.atlassian.com/changelog/CiviCRM?cs=25780

code will be part of next CiviCRM v3.1 release.

kiran
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This forum was archived on 2017-11-26.