CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Unsubscribing from a forwarded email
Pages: [1]

Author Topic: Unsubscribing from a forwarded email  (Read 1397 times)

Dennis Gray

  • Ask me questions
  • ****
  • Posts: 472
  • Karma: 1
  • CiviCRM version: Various. See post.
  • CMS version: Drupal, Wordpress and Joomla. See post.
  • MySQL version: TBA
  • PHP version: TBA
Unsubscribing from a forwarded email
January 17, 2009, 11:37:59 am
We had a user complain that he forwarded an email received through CiviMail and the new recipient clicked on the unsubscribe link thinking he was unsubscribing himself. Of course, he unsubscribed the original recipient. Is there any way a warning or confirmation could be issued before the deed is done? We are on 1.9. Maybe it's been fixed so let me know.

Thanks

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Unsubscribing from a forwarded email
January 17, 2009, 02:08:36 pm

recent versions (i think 2.1) added a confirm feature for unsubscribes

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions

netvigator

  • I’m new here
  • *
  • Posts: 26
  • Karma: 2
Re: Unsubscribing from a forwarded email
January 17, 2009, 07:24:30 pm
A confirm feature would work if the process is to send an email to the member being unsubscribed.  The email would explain that to unsubscribe, they must click on a link in the email or hit Reply leaving the subject unchanged.

Is this how it works?

One bulletproof solution would be to accept unsubscribe requests that come from the email address being unsubscribed only, and disregard requests that come from any other email address.

Dennis Gray

  • Ask me questions
  • ****
  • Posts: 472
  • Karma: 1
  • CiviCRM version: Various. See post.
  • CMS version: Drupal, Wordpress and Joomla. See post.
  • MySQL version: TBA
  • PHP version: TBA
Re: Unsubscribing from a forwarded email
January 18, 2009, 04:34:28 pm
We are using the {action.UnsubscribeURL} token in the footer. Not the {action.unsubscribe} token. The latter has its own problems because a user's mail client might not have MAPI support or the user is using webmail, in which case no email would be composed.
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Unsubscribing from a forwarded email

This forum was archived on 2017-11-26.