CiviCRM Community Forums (archive)

I've had this problem for a while now and keep hoping it will sort itself, but it doesn't!

Emails appear to work in all of CiviCRM except for notification of profile submission, receipt-sending and activation emails to new members after they sign up.

I can successfully send emails to contacts using CiviCRM, and I have 2 custom profiles that also successfully send emails automatically when they are used to update a contact's details - but not when they are used to collect details as part of a new member sign up.

I've tried both SMTP and Sendmail to send the emails and in both cases I get the results above : no CiviCRM email associated with membership signup is ever received (I don't know if it's sent, but it's not received and this isn't because of any spam filtering at the recipient's server).

The FROM emails that I've entered are real addresses hosted by the same company as the mail servers, and the automatic receipt template exists ready for sending. The payments are processed using PayPal and this is working fine - the payment is made and a PayPal receipt is received by the new member and a PayPal notification of a payment received comes to me.

The strange thing is that several weeks after first running test sign-ups, the test members started to get the correct receipts - the dates of sign-up were(correctly) several weeks prior, but the dates in the header showed that the emails had not been sent from the host servers until shortly before they were received several weeks late. This delayed sending has stopped now, and i just don't receive anything no matter how long I wait.

I don't understand where this delay could come from -the processing of receipts doesn't require a Cron job (does it?). And I don't get delays with any emails I send manually to Civicrm contacts, nor those sent automatically when the custom profiles are used by an existing member to update their details.

Anyone got any ideas??

Yhanks

Ian

Yes the email address is valid - it's the main 'admin' email address for the site and it's used as the FROM  in emails to contacts and for the recipts and profile submission notifications.

I've asked the host if it's possible to check the mail logs - they're usually helpful, so fingers crossed!

Now that you question the 'activation email' I realise that of course that's part of Joomla - and so isn't sent as part of the member signup! So, given that profile submission emails aren't sent for a signup, I guess that the only email that's not being sent is the CiviContribute receipt. I'll go back and check again that the receipt email is set up properly.

Thanks

Ian

took a long time to get those smtp logs

the code for sending the receipt email is at:

CRM/Contribute/BAO/Contribution/Utils.php, line 208 or line 144 (CRM_Contribute_BAO_ContributionPage::sendMail)

lobo

Hello again, I know this is dragging on....sorry!...I'm just not getting the time to tackle it properly.

I'm wondering now if it's not a receipting problem per se, but that it's due to the signup being an 'incomplete transaction'. I just renewed a membership for real, using live payment, and everything went fine, money transferred, receipt received from PayPal (though as before no receipt from civicrrm). However when i check the membership record it says that its Contribution Status is "Pending (Transaction incomplete)" and that therefore no receipt has been sent. Checking back ato all the other signups i've tried reveals the same thing - they're all Pending Incomplete transaction

So my question now is have I misconfigured something, or what other reason could there be for the Incomplete Transaction status (what is civicrm waiting for before it considers the transaction complete?)

Thanks again for your patience!

Cheers
Ian

Thanks for this.  I had the same problem.  I had the IPN still pointed at my test URL, which is why the email receipts were not being sent for me.  Status was 'pending' now it is complete and the mails get posted.