CiviCRM Community Forums (archive)

I have configured a contact. When I log into the FE I get "Cannot find a contact Id." If I do a find conatcts I get the contact I setup but no contact Id. as such. Why doesn't the FE see this contact?

Hope I can use this post to track my progress. I have started to use CiviCase and I see that there is some default configuration. I tried to start a "New case for New client" and got this response:

unrecoverable error
    Sorry. A non-recoverable error has occurred.

    We experienced an unexpected error. Please file an issue with the backtrace.


I have setup a new case type xml and in the admin and selected that for the Case Type although not all the elements e.g. "<name>Facilitate first appointment</name>" are in the DB.

Sorry don't know what backtrace is! Advice appreciated.

<?xml version="1.0" encoding="iso-8859-1" ?>

<CaseType>
  <name>Information And Advice</name>
  <ActivityTypes>
    <ActivityType>
      <name>Open Case</name>
      <max_instances>1</max_instances>
     </ActivityType>
    <ActivityType>
      <name>Notify service provider</name>
    </ActivityType>
    <ActivityType>
      <name>Facilitate first appointment</name>
    </ActivityType>
   <ActivityType>
      <name>Change Case Type</name>
    </ActivityType>
    <ActivityType>
      <name>Change Case Status</name>
    </ActivityType>
   <ActivityType>
      <name>Follow up</name>
    </ActivityType>
  </ActivityTypes>
  <ActivitySets>
    <ActivitySet>
      <name>standard_timeline</name>
      <label>Standard Timeline</label>
      <timeline>true</timeline>
      <ActivityTypes>
        <ActivityType>
          <name>Open Case</name>
          <status>Closed</status>
        </ActivityType>
      </ActivityTypes>
    </ActivitySet>
  </ActivitySets>
  <CaseRoles>
    <RelationshipType>
        <name>Security Advisor</name>
        <creator>1</creator>
    </RelationshipType>
    <RelationshipType>
        <name>Locksmith</name>
    </RelationshipType>    
  </CaseRoles>
</CaseType>

also helps if your 'subject' makes it pretty obvious what the issue is - cheers

The XML files basically act as a "filter" on the records in the DB. For example, you might have 20 activity types defined in the DB - and then assemble a case type configuration (xml) file which names 6 activity types out of the 20 that are used for THAT type of case. Putting the physicianhealth configuration and DB files in place and hacking from there might work well for a first "exploration".

HOWEVER, your profile states that you're running Joomla 1.0.15 on a PHP4 server. CiviCRM 2.2 (which includes CiviCase) requires Joomla 1.5.x and PHP 5.2+ I would not recommend continuing down this path until you can upgrade your environment.

Its really very good information, thanks for that.