CiviCRM Community Forums (archive)

Hi,

My welcome message is not being sent after a member's mailing list subscription is activated.
It is enabled and there is custom content in the message.
Any ideas why I may be having this problem?

Thanks!
Chris

Yes to both questions.

I am getting the confirmation email when I subscribe. And when I click the confirm link in the email, my test email acct is activated and added to the correct group.

However, I am not getting the "Welcome" email message (which is component type "Welcome Message" under the admin's "Headers, Footers, and Automated Messages" section) after the account has been confirmed and activated.

I am a developer, but I barely know php.
I put the debug statement where you told me and it does dump out my welcome template.
I also put the debug statement in various places, even after the send statement with the same results.
It's good to know my welcome template it is being accessed.
But the dump does not tell me why the email is not being sent.

I can send out test emails.
I can send out confirmation emails.
I can even send out a mailing list email to a group.
I am getting the confirmation email when I subscribe with a test email address.
And when I click the confirm link in the email, my test recipient email acct is activated and added to the correct group.

What is not being sent out is the "Welcome" email message. My test recipient email acct is am not getting the "Welcome" email message (which is component type "Welcome Message" under the admin's "Headers, Footers, and Automated Messages" section) after the account has been confirmed and activated.

I also have another issue I can't figure out. When I send out a mailing list email and click "Send Immediately" the mailings never go out. The display show that mailing is scheduled to go out an hour behind the actual time. In other words, I try to send the mailing immediately at 7:00 am and when it's added to the list of scheduled mailings it says 6:00 am.

So now I have two problems:
1) My "Welcome" email messages are not going out
2) "Send Immediately" does not work because CiviMail thinks it's an hour earlier than it really is.

I've been trying to resolve this for over a week now and I really need some help! I have got to get my mailings out!

Thanks
Chris

Ok. I tried everything the link about the cron job said. Still nothing. When I go to the CiviMail report it says...

Delivery has not yet begun for this mailing. If the scheduled delivery date and time is past, ask the system administrator or technical support contact for your site to verify that the automated mailer task ('cron job') is running - and how frequently

I know my email settings are good. Today I worked extensively with my host's tech support.They verified that when I use the cron job to fire off the email list, it seems that ALL the emails are rejected by all the recipient servers. However, if I use the test email function to one single address that works fine.

Honestly, I don't even know if the cron job is working and that the emails are being sent out. Is there a log somewhere (CiviCRM or Drupal) that my help me diagnose this problem. This has become critical. I have to get this mailing out.

Also, why is the list of scheduled mailings always one hour behind? My time zone is correct.
I've checked everything I can think of to correct this.

Thanks!
Chris

Kurund, I have done every suggestion in this post.

I have been asking some very specific questions that might help me resolve my problem and they are not being answered.

For example, in the previous post I asked...

I don't even know if the cron job is working and that the emails are being sent out. Is there a log somewhere (CiviCRM or Drupal) that my help me diagnose this problem?

...but that question was not answered.

So, let me try again with some specific questions:

• Are there logs anywhere that can tell me if the cron job is working and the mails are being sent out?
• When I run the cron job, what output should I see to tell me it worked?
• After running the cron job CiviMail still says "Delivery has not yet begun for this mailing." Why does it still say that if the cron job ran?
• Why is the list of scheduled mailings always one hour behind? My time zone is correct.
• Do you think removing CiviCRM and reinstalling it would work?
• Have you ever seen this problem before?
• If your not sure what to do or don't have anymore answers, can you think of anyone else that can help?

Thanks!
Chris

You can also trigger CiviMail to send scheduled mailings by navigating to this URL with your browser:
Drupal: http://<your_site>/civicrm/mailing/queue?reset=1

I did try this several times, but since it is a drupal site, it seems I have to trigger it like this...
"http://<my_site>/?q=civicrm/mailing/queue?reset=1"
...and all that does is bring me back to the "Scheduled and Sent Mailings" page where the status column for all the mailings on the list still say "Scheduled" not completed.

If I try the URL in the format you suggested...
http://< my_site >/civicrm/mailing/queue?reset=1
...I get a 404 Not Found Error.

Mailing status will change to "Completed" once mailing is processed.

So it seems the cron job is not processing the emails or not running.
The status never say's  "Completed" it always says "Scheduled" and I'm sure that's the problem.
How can I find out what is going wrong with the cron job? Or why the trigger event url is not working?

Do you think my CiviCRM install could be hosed, and I just need uninstall it and start from scratch?

Thanks!
Chris

Lobo,

Thank you!!!  That worked!
And it narrowed down my problem - the cron job is failing and the mailings were not being processed.
Now I know I did not screw up my CiviCRM install.
I also know the issue I need focus on resolving.

Obviously I am a CiviCRM newbie.
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Would you please explain the difference between the event you provided...
http://< my_site >/civicrm/mailing/browse?reset=1&runJobs=1

And the one Kurund kept posting...
http://<your_site>/civicrm/mailing/queue?reset=1

And is there a doc that talks about this functionality?

Thanks!
Chris