CiviCRM Community Forums (archive)

Thinkhost, my usually reliable webhost, upgraded the server for railvermont.org and when they were done most functions of civiCRM were broken.  Specifically every page except find groups and administer civiCRM.  In each case I get a Cannot redeclare class error (with a different file and line number for each function).

In the course of this upgrade I know of three things that changed: the path from root files to the location of the site files, FTP settings and server settings (memory and execution time, etc).

I changed the paths to reflect the update in the config file, in admin.civicrm.php and civicrm/civicrm.config.php.  I thought there might be other places where I needed to change the paths?  But I don't (yet) have local mirror and I can't seem to use their webFTP program to search for the old path as a string (I get a 500 timeout error).  Are there other locations I haven't found where I need to change the path?

But this may not be the problem.

Thinkhost tech support and I have been back and forth and their latest response is:
We could see that there is a duplicate installation of the module 'class CRM_Utils_Type'. Please remove the duplicate installation. This will fix your problem. Please refer the link below for more information.
http://forum.civicrm.org/index.php?topic=5886.0

But where is this module?  It's not a Joomla module, of course.  There is not a duplicate file in this file path. 

Thanks in advance
Christopher

Kurund, thank you!

I double checked the settings in the settings files.  They look right.  I've sent a message to my host verifying that and forwarding the link to the upgrade documentation.

I'm getting hung up on step 6, rebuilding menus, where I get the same cannot redeclaire class error (when I enter the initial address into the browser).

So back to deleting the duplicate module?  But where is it?  (What is it?)

Separately (I think), Since the upgrade I'm also getting an error in Joomla:
Parse error: syntax error, unexpected T_STRING in /data/home/xxx/xxx/railvermont.org/docs/libraries/joomla/document/html/html.php(277) : eval()'d code on line 1

I'm assuming that's unrelated?

php version 5

chris:

can u give us more specific details. i'm wondering why we see that error. there was another forum post last month and we did not have a clue as to why that error appears

lobo

I still haven't been able to fix my similar problem, despite using the steps at http://wiki.civicrm.org/confluence/display/CRMDOC/Moving+an+Existing+Installation+to+a+New+Server+or+Location. Would you mind providing some more details about how you fixed your issue?

Thanks so much.

Thanks so much! I will make these changes right away and see if I have any luck.

The best thing about Thinkhost, for us as a nonprofit, is that it's free. But yes, support can be very slow. I do love their values, but wish they would increase the number of support staff so responses could be faster.