CiviCRM Community Forums (archive)

Sorry for the lengthy post, I wanted to give good detail to describe my problem.

For some odd reason, automated "Welcome" messages do not get sent after someone confirms their new mailing list subscription.

The automated "Welcome" and "Confirmation" messages are enabled and flagged as default.

I'm sure it's not an email server issue, because all other emails work fine. Test emails go out. Confirmation email goes out. And I can send out bulk mailings to groups.

I'd like to send out an automated "Welcome" message similiar to this:

Thank you for joining our mailing list.
We're pleased to confirm your subscription to the {welcome.group}.
...
To cancel your subscription, use this link: {action.unsubscribeUrl}

If someone forwarded you received this email and would like to sign up,
you can use this link: {action.subscribeUrl.gid}

That message did not go out, so I tried a workaround.

Since the automated "Confirmation" message is being mailed,  I added my welcome text to it:

Thank you for joining the {welcome.group}.
Your subscription is currently pending.
To confirm this subscription click on this link: {subscribe.url}
...
You can cancel your actived subscription, use this link: {action.unsubscribeUrl}

If someone forwarded you received this email and would like to sign up,
you can use this link: {action.subscribeUrl.gid}

That almost worked, except some tokens don't get translated in automated messages. The {action.unsubscribeUrl} token did not get translated, and the actual token name was part of the email text, instead of a URL.

After reading the docs I learned that {action.unsubscribeUrl} and {action.subscribeUrl.gid} can be used only in a mailing body, header or footer. It appears they won't work in automated "Welcome" and "Confirm" messages - (http://wiki.civicrm.org/confluence/display/CRMDOC/CiviMail+Action+Tokens).

Finally, my questions...

• Is there a way to send an automated "Footer" out as part of an automated message, so I can use the {action.unsubscribeUrl} and {action.subscribeUrl.gid} tokens?
• Or is there some trick I can do to use those tokens in the automated confirmation message?
• Is there a way to find out why automated "Welcome" messages are not sent?
• Or maybe someone has a better idea around this problem?

Thanks!