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Author Topic: Add note to participant : price list disappears  (Read 1608 times)

Joel Nadeau

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Add note to participant : price list disappears
February 13, 2009, 06:43:53 am
Hello,
When I edit a participant, I can add a note.  If I do that, the price list then disappear.  And it's impossible to edit the note after... As I see, the price list disappear also in the database.  It is a big bug for us : we are not able to know what the participant choose!...
Thank for help...

Donald Lobo

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Re: Add note to participant : price list disappears
February 13, 2009, 07:07:21 am

can you reproduce this issue on sandbox.civicrm.org and if so please file an issue along with steps to reproduce the problem (with relevant sandbox urls)

thanx

lobo
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Joel Nadeau

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Re: Add note to participant : price list disappears
February 13, 2009, 07:19:57 am
I'm using 2.0.7 (on drupal 5.x, we can't upgrade cicicrm).
In this version, we see in the participant view a table with the fees details (what disapear in my system when I add a note).  In the demo, I did not see this table; is this feature is available in the new version?
« Last Edit: February 13, 2009, 07:30:32 am by Joel Nadeau »

Kiran Jagtap

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Re: Add note to participant : price list disappears
February 13, 2009, 08:25:43 am
hi

Not able to replicate on my local install for v2.0.7
Quote
In this version, we see in the participant view a table with the fees details
I assume you are talking about participant view screen. But we were not displaying any tabular format for event fees.

It would be good if you provide detail steps to replicate issue and also attache screen shot or give url of page that you are talking.

kiran
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Joel Nadeau

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Re: Add note to participant : price list disappears
February 13, 2009, 09:08:15 am
Ok thank you...

SCREEN SHOT 1
On this page (participant view sreen) I have a table with event fees. 
/civicrm/contact/view/participant?reset=1&id=194&cid=2065&action=view&context=search&selectedChild=event

SCREEN SHOT 2
When I edit the participant, I can add a note.  (I can't edit price list, but this is a another problem).
/civicrm/contact/view/participant?reset=1&action=update&id=194&cid=2065&context=search

SCREEN SHOT 3
I add a note and then I return to participant view sreen.  I see the note, but the event fees disappears.
/civicrm/contact/view/participant?reset=1&id=156&cid=1580&action=view&context=search&selectedChild=event

If I go back to edit the participant again, I don't see event fees and I can't edit the note. 

Thank for help, and sorry for my english...

« Last Edit: February 13, 2009, 09:10:47 am by Joel Nadeau »

Kiran Jagtap

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Re: Add note to participant : price list disappears
February 14, 2009, 10:12:02 am
hi,

Quote
I assume you are talking about participant view screen. But we were not displaying any tabular format for event fees.
apologies for argument, as we show tabular format for event fee when price set is enabled for event and participant registration is done online.

Quote
When I edit the participant, I can add a note.  (I can't edit price list, but this is a another problem).
As registration is done online so participant payment is stored correspond to event fee. hence on edit your are not able to update price list.

from given urls it seem like you are checking different participant records
ie for SCREEN SHOT 1 and SCREEN SHOT 2
participant id = 194
and for SCREEN SHOT 3 participant id is 156.
so make sure you are checking same participant record..   :)

from given SCREEN SHOT 2 it seems like event fees not get set default and IMO this might be root cause.
There are some edge cases which might result in to this scenario. Those cases we are going to trigger out in v2.3
issue is here CRM-4090

Basically event fee not get display in participant view mode when null/empty event fee level for participant in db.
can you check event fees for corresponding participant records in civicrm_participant table.
Code: [Select]
SELECT id, event_level FROM civicrm_participant WHERE id IN ( 194, 156 );
thanks,
kiran
« Last Edit: February 14, 2009, 10:20:58 am by kiran »
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  • CiviCRM Community Forums (archive) »
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  • Support »
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  • Using CiviEvent (Moderator: Yashodha Chaku) »
  • Add note to participant : price list disappears

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