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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
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  • Using CiviCRM (Moderator: Dave Greenberg) »
  • Changing User Account Information
Pages: [1]

Author Topic: Changing User Account Information  (Read 1981 times)

fbi365

  • Guest
Changing User Account Information
February 18, 2009, 11:47:08 am
My boss is being blocked from Civicrm.  I am trying to change her password and getting this.  How do I get her set up with a new password and into the D-base.   

A non-recoverable error has occurred.
Database Error Code: Cannot add or update a child row: a foreign key constraint fails (`dcdaysrocks_civicrm/civicrm_email`, CONSTRAINT `FK_civicrm_email_location_id` FOREIGN KEY (`location_id`) REFERENCES `civicrm_location` (`id`)), 1452


Kurund Jalmi

  • Administrator
  • I’m (like) Lobo ;)
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  • Posts: 4169
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    • CiviCRM
  • CiviCRM version: 4.x, future
  • CMS version: Drupal 7, Joomla 3.x
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Changing User Account Information
February 18, 2009, 12:06:08 pm
Can you update your forum profile (correctly). Give more details about your install.

Kurund
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fbi365

  • Guest
Re: Changing User Account Information
February 18, 2009, 12:10:30 pm
this is at the bottom of the page.  thats honestly all i know "CiviCRM 1.9.12432"

Kurund Jalmi

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4169
  • Karma: 128
    • CiviCRM
  • CiviCRM version: 4.x, future
  • CMS version: Drupal 7, Joomla 3.x
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Changing User Account Information
February 18, 2009, 12:24:00 pm
Looks like you are on CiviCRM v1.9, this is very old release ( no longer supported by core team release ).. so I can only guess..
Can you empty your civicrm_uf_match table and see if it helps.

Would strongly recommend upgrading to latest stable release..

Kurund

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petednz

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Re: Changing User Account Information
February 19, 2009, 03:14:44 am
On a non-logged in computer, can you user her username or email address at the login page to cause the system to send a new password to her email address?
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pete davis : www.fuzion.co.nz : connect + campaign + communicate

fbi365

  • Guest
Re: Changing User Account Information
February 19, 2009, 07:38:31 am
Updating CiviCRM is not an option for us, unfortunately.  We tried getting a replacement password but receive the same message as above when she tries to log on with new password.  What if I just delete the user and create a new account for her?  I can't see where to delete a user in Administer: User Management: Users.
« Last Edit: February 19, 2009, 07:42:09 am by fbi365 »

Kurund Jalmi

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4169
  • Karma: 128
    • CiviCRM
  • CiviCRM version: 4.x, future
  • CMS version: Drupal 7, Joomla 3.x
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Changing User Account Information
February 19, 2009, 07:56:05 am
Also make sure you don't have multiple users with same email address in drupal.

Kurund
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Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM (Moderator: Dave Greenberg) »
  • Changing User Account Information

This forum was archived on 2017-11-26.