CiviCRM Community Forums (archive)

Has there been any thoughts on how to address this?  This is a issue I am having as well.

A question for Eileen:

I'm wondering if you have developed any refinements to handling refunds since you answered my query about refunds in July 2008 (your answer reproduced below).

Cancelling appears to be the same as giving a full refund. I have found three different ways for processing a refund that make my figures work if nothing else. Note that I use a payments customised report that calculates the credit card fees paid so keeping this disctinction is important for me:

1) Full refund - just going in the contribution & changing it to cancelled.

2) Partial refund when payment was made by Pay-later - going into the contribution & changing the amount (I re-send the receipt with appropriate comment). This doesn't work by credit card

3) Partial refund when payment was made by credit card and refunded by credit card. If necessary I create a new (temporary) price and go into the event registration and receipt it at this price. It appears to edit the existing entry rather than creating a new one.

4) Partial or full refund when payment was made by credit card & refunded by bank deposit (or vice versa). I create a new (temporary) negative price and create a second registration for the person in the same event with the negative fee.