CiviCRM Community Forums (archive)

Hi,
I am obviously missing something very simple here but could someone tell me how you can get the 'external identifier' field to appear under the summary tab for contacts when used by call centre agents?

I can't seem to 'expose' this field.

Can someone assist with this simple task?

Sincerely,
George.

Thanks X.

I knew it was obvious.

Hmm - the last characters in the URL (cid=NN) references the "internal contact id" (which is the auto-incremented primary key from civicrm_contact table).