CiviCRM Community Forums (archive)

H,

I'm getting this error when sending civiEvent confirmation emails on real event submissions. Where I have the username, I'm not sure at all where Civi is picking this information from.

The Global settings for CiviMail are working. I can send newsletters. The username/authentication information in the global settings is not the same as this username being shown. This username is nowhere that I can see in the event settings, nor is it the username I use for the cron job which runs the CiviMail sending (which works too).

Where is this username being set?

Thanks for any help you can offer.

Cheers,

Adam



unrecoverable error
    Sorry. A non-recoverable error has occurred.

    A fatal error occurred when CiviCRM attempted to send an email (via SMTP). If you received this error after submitted on online contribution or event registration - the transaction was completed, but we were unable to send the email receipt.

    This is probably related to a problem in your Outbound Email Settings (Administer CiviCRM » Global Settings » Outbound Email). Possible causes are:

        * Your SMTP Username or Password are incorrect.
        * Your SMTP Server (machine) name is incorrect.
        * You need to use an Port other than the default port 25 in your environment.
        * Your SMTP server is just not responding right now (it is down for some reason).

    Check this page for more information.

    The mail library returned the following error message: Validation failed for: thewronguser@

hi,

Where is this username being set?

If I understood, username means From Name and From Email. You can set it as event specific.
To set for given event go to  Manage Events -> Configure -> Online Registration -> Confirmation Email.
check  'Confirm From Name' and 'Confirm From Email'.

The Global settings for CiviMail are working. I can send newsletters.

Check twice for same email address that you are using for event registration.

kiran

 

hi,

If you are php savvy need to debug variable values passed to CRM_Utils_Mail::send( );
CiviCRM debug tools might help you. (make sure to take backup of code files. )

kiran

this is not a config issue, most likely it is a bug in the code. hence kiran asked you to help debugging it (since we cannot reproduce it on demo

In your event registration, is the name of the person registering: "wrongusername@"?

if not, is there anyone in the db with "wrongusername@"

i assume u can reproduce this consistently. Do u have ssh access to your system? if so, jump on IRC (http://embed.mibbit.com/?server=irc.freenode.net&channel=%23civicrm&forcePrompt=true) and we can take a look. I'm assuming u r on 2.1. Would be good for u to upgrade to 2.2

lobo

And does 2.2 work with Drupal 5?

So - this was released with out the main email confirmation for event registrants not working?
If someone can help me with this, it would be awesome. I have a lot of clients using this software.

A live registration for a client is out there broken. No kittens have died though

I guess this also means D5 isn't supported any more? Eek!

Can someone give me a clue as to where that piece of data should be coming from? Somewhere in the code, it's referring to the user who created the event and using that email to send as opposed to the SMTP email settings. This is a large bummer to have to report to a client after praising so much.

Is there still a chance you'd log in and take a peek?

The full error message is:
Sorry. A non-recoverable error has occurred.

A fatal error occurred when CiviCRM attempted to send an email (via SMTP). If you received this error after submitted on online contribution or event registration - the transaction was completed, but we were unable to send the email receipt.

This is probably related to a problem in your Outbound Email Settings (Administer CiviCRM » Global Settings » Outbound Email). Possible causes are:

    * Your SMTP Username or Password are incorrect.
    * Your SMTP Server (machine) name is incorrect.
    * You need to use an Port other than the default port 25 in your environment.
    * Your SMTP server is just not responding right now (it is down for some reason).

Check this page for more information.

The mail library returned the following error message: Validation failed for: thewronguser@

Return to home page.

Then I get an email from the system with "additional camper information". So this means the email is working.
I looked in to that area in the code which you mentioned was sending the email and I hard coded the right information. I still got the same error, same information showing.

A client has this system. They're live. Every single applicant is having issues. Is there another area in the code I can look?

I hardcoded values in:
            CRM_Utils_Mail::send( $receiptFrom, <<---
                                  $displayName,  <<--- i hardcoded these two and still got wronguser@ in the error message.
                                  $email,
                                  $subject,
                                  $message,
                                  CRM_Utils_Array::value( 'cc_confirm', $values['event_page'] ),
                                  CRM_Utils_Array::value( 'bcc_confirm', $values['event_page'] )
                                  );

Thank you for any help you can offer.