Author Topic: Once record is edited, returning donor can't donate (Read 1422 times)

rbarenblat · March 10, 2009, 02:09:19 pm

We're testing civicrm in-house before going live with our donor base. One of our donors had two records in the database; we edited them into one record, and now it appears that the donor in question can't make another donation; when she goes to the form to donate, she gets an error message which says:

Please correct the following errors in the form fields below:

* The email [username]@gmail.com already exists in the database.

Any thoughts?

Donald Lobo · March 10, 2009, 02:26:43 pm

that is strange. not sure what is happening and why

so a few random questions:

1. are you enabling the create cms user option?

2. did you change the fuzzy/strict dedupe rules

3. when does the error appear

lobo

rbarenblat · March 10, 2009, 05:15:12 pm

Quote from: Donald Lobo on March 10, 2009, 02:26:43 pm

that is strange. not sure what is happening and why so a few random questions:

1. are you enabling the create cms user option?

1. no, we are not. however, our tester who is getting the issue is a cms user, is logged in, and has drupal permissions to access all of civicrm.

Let me work on getting answers to the other 2 questions... :-)

Vera · March 10, 2009, 05:20:59 pm

In answer to 2. and based on the answer to another query we have, I changed the strict individual rule to a fuzzy rule. That is I just changed the drop down box from strict to fuzzy.

That did not fix our problem so I changed it back - drop down box from fuzzy to strict.

The other query, which we were also advised would probably not be fixed till 2.2, was that entering a name and email into honoree fields on the contribution forms overwrote the honoree's name, if they existed on our database with the same email.

Vera

Donald Lobo · March 10, 2009, 05:37:00 pm

your tester should test as anonymous, not as a logged in user

The error is valid since the tester is trying to change his/her email address to an address that already exists in the system

lobo

Vera · March 10, 2009, 05:52:02 pm

Hi, just want to make sure I understand: you're saying anonymous tester just to try and clear up the problem, not that our website users can never be logged in when they donate?

I have tested as anonymous - that is with my membership details and not with my website logon (different emails and website logon has a nick, not my credit card name). I got no error message and no duplicate or new record was created.

Is that what you mean by anonymous tester?

I made two donations using the two forms we have operating (one for members which forces the input of a name and address, one for donors where name and address is optional based on our org rules).

Both donations went as expected. When I returned to organisation from Paypal on the second donation I got this error message:

warning: urlencode() expects parameter 1 to be string, array given in /var/www/drupal/sites/all/modules/civicrm/CRM/Core/Payment/PayPalImpl.php on line 385.

This did not happen the first time.

Vera

Donald Lobo · March 10, 2009, 08:30:34 pm

most likely the second error is because the State value was not filled in. This will be fixed in the next release of CiviCRM v2.1

lobo

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Author Topic: Once record is edited, returning donor can't donate (Read 1422 times)

rbarenblat

Once record is edited, returning donor can't donate

Donald Lobo

Re: Once record is edited, returning donor can't donate

rbarenblat

Re: Once record is edited, returning donor can't donate

Vera

Re: Once record is edited, returning donor can't donate

Donald Lobo

Re: Once record is edited, returning donor can't donate

Vera

Re: Once record is edited, returning donor can't donate

Donald Lobo

Re: Once record is edited, returning donor can't donate