CiviCRM Community Forums (archive)

I'm running into a strange problem - I've created a site for a client that uses Civi, and setup a role with all Civi permissions.  When I login as that user, I have the access I expect - I can edit stuff in Drupal or Civi.  But when the user logs in themselves (and they are in a different location), they get an Access Denied error when trying to do anything in Civi.  Two other people in their office have tried, plus they tried at 2 other computers outside of the office as well and they can't access Civi.

I thought maybe it was a cache problem (slim chance - why would a Drupal permission be cached in a browser), but beyond that I'm lost.  We are definitely logging into the same site as it was moved & the dns changed about 2 months ago.  And they can't be logging into a dev site as the username only exists on the production site.

I've searched the forums and have found other Access Denied problems that don't seem to be the same as this.  It's the same site, same username, same role/permissions and 2 people are having 2 different experiences (or rather, me and everyone else).  Any troubleshooting suggestions?

thanks,
Arp

Hot diggity - you're right!  That is definitely it!  I guess I need to go through both Drupal & Civi to fix the hostnames?

Regardless, thank you :-)