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Author Topic: Will new version of CiviEvent fix my problems?  (Read 998 times)

athleteinyou

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Will new version of CiviEvent fix my problems?
March 30, 2009, 05:11:32 pm
I am using civiEvent for online race registrations.  Still using an older version but in the process of upgrading to new version. 
Here are the problems:  A registrant does not transfer over to "registered" automatically, I have to go into Contributions and update manually.  Part of the reason, I believe, is we have numerous event applications developed and CiviEvent is not reading them individually, putting them into one page and thus it shows that mandatory fields are still not filled out when it adds all event applications together -hope that makes sense.
2.  With CiviEvent, it gives the option of Event directors to use a participant link and view those signing up by name and name/email address.  I set everything up to be viewed by Name and Email, however lately the program is only displaying email addresses.  Is there a way for those that use the participant link to be able to view more information on each registrant?
3.  When setting up an event, there is the option to CC event directors when each racer signs up.  I am putting their email address into the CC section but they are not receiving the emails.  I do this because it basically will email the receipt of the racer to the event planner and show more information than just name and email - but it's not working!
4.  Is there a way to give Event planners access to our site to view information on each of their events without them being able to view other event planners/or site information?
5.  When somebody goes in to sign up for an event, but then backs out before paying and tries to revisit to finalize the process at a later time - civiEvent gives a message that says "Oops, it appears as though you are already registered for this event".  I have to manually delete this person from the system so they can go back in and re-do the entire process.  This is a very common thing for many people that just want to test the process and finalize at a later time.  How can they get back in to finalize without having to use a diff. email address?
Will the new version of CiviEvent fix these problems?  Thanks in advance for any help/advice.
« Last Edit: March 30, 2009, 05:57:36 pm by athleteinyou »

Donald Lobo

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Re: Will new version of CiviEvent fix my problems?
March 30, 2009, 08:20:04 pm

the new version should be better than any older version hopefully. Also if there are bugs in the current version, filing an issue will get them fixed for either this release or  subsequent release. so upgrading and testing your  use case will definitely help you and us :)

 that said, some answers to your questions:

1. does not make too much sense. Seems like you are confusing between custom data and profiles. further explanation will helop

2. In 2.2 this feature is extensible. You can write a PHP class to extend and expose more information as you so desire. PHP skills are needed for this

3. if this has not been working, its likely that mail delivery might not be working in CiviCRM. We are using 2.2. for a couple of events, and it seems to work fine

4. You can use ACL's to do this. This requires a fair amount of configuration. Check the wiki for more details on how to configure this

5. this is fixed in recent versions

lobo
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athleteinyou

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Re: Will new version of CiviEvent fix my problems?
March 31, 2009, 08:55:09 am
Lobo,
Thanks for the information, sounds like a lot of issues will be resolved with the newer version and I am looking forward to our updates being completed soon.
So I wanted to explain my first problem a little more in depth for you to get your thoughts.  We have used the "custom data" groups to create custom race applications (app's for triathlon, bike race, running race, etc).  Each application has mandatory fields (those marked with a red asterick) that the registrants must fill out (name, address, city, state, etc).
Say somebody is signing up for a triathlon using our triathlon application and they fill out the application correctly and pay for the event.  From our end the racer does not transfer over to a "registered" status, they stay in "pending".  I have to go in and manually update each racer - which is time consuming and easy to make a mistake.
When I go in to manually update each person, I click on their name/email address and then click on "Contributions" and from their can edit their status.  However, at this point when I click on "edit" the program will show all mandatory fields from every single custom application that we have developed - thus it appears as though the person has not filled out the application correctly because there are a whole bunch of red asterick fields that are not filled in - and this is why I think that somebody does not transfer over to a "registered" status automatically because CiviEvent is combining every single application into one page.  I hope that makes more sense for you.

Donald Lobo

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Re: Will new version of CiviEvent fix my problems?
March 31, 2009, 10:12:58 am

2.2 has better support for custom data on a per event basis. I suspect a future release will also allow extensions based on an event type basis. So this help your problem a bit. You can also restrict custom data on a participant role basis

lobo
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviEvent (Moderator: Yashodha Chaku) »
  • Will new version of CiviEvent fix my problems?

This forum was archived on 2017-11-26.