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  • CiviCRM Community Forums (archive) »
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  • Using Import (Moderator: Yashodha Chaku) »
  • Blank screen on step 2 of import
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Author Topic: Blank screen on step 2 of import  (Read 2020 times)

Onerasta

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Blank screen on step 2 of import
April 01, 2009, 08:57:10 pm
Hi,

I spent all afternoon setting up CIVIMAIL and it works great but now I cant import any of my contacts. I get a blank screen on step 2 when attempting to import from both the csv file and the sql query.

Using the latest version of CIVICRM with Joomla. 1.5.10.

I have tried every file size from 30 contacts all the way to over 10K contacts and still the same blank white screen.

Any help would be really appreciated.

Thanks

Kiran Jagtap

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Re: Blank screen on step 2 of import
April 01, 2009, 10:06:10 pm
hi,

You might want to check these threads
http://forum.civicrm.org/index.php/topic,910.0.html
http://forum.civicrm.org/index.php/topic,1841.0.html

Blank screen means some kind of fatal error. Do you have access to your apache error logs? Check those first.

HTH

kiran
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Onerasta

  • Guest
Re: Blank screen on step 2 of import
April 01, 2009, 10:47:12 pm
Thanks Kiran. LOgs indicate this error:

PHP Fatal error: Cannot redeclare class Services_JSON. The thread I found here

http://forum.civicrm.org/index.php?topic=5886.0

was rather vague. I will have to continue to reasearch this but until then am very open to other ideas.

Thanks

danfriedman

  • Guest
Re: Blank screen on step 2 of import
April 02, 2009, 03:26:12 pm
I had this same error today.  For me, it was apparently a conflict with JomComment. I fixed it by temporarily disabling JomComment and my other Azrul plugins (under Extensions -->Plugin Manager).  Hope that helps somebody!

df

Donald Lobo

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Re: Blank screen on step 2 of import
April 02, 2009, 04:58:14 pm

can u elaborate a bit more on what the conflict was with JomComment?

lobo
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danfriedman

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Re: Blank screen on step 2 of import
April 02, 2009, 08:34:47 pm
I got an error message about JSON, but that's about all I can tell you.  After I looked through this forum and the joomla forum, I suspected it had something to do with JomComment.  I'm not a programmer, so I was just happy that I got it to work!

df

Onerasta

  • Guest
Re: Blank screen on step 2 of import
April 03, 2009, 09:55:54 pm
Actually disabling all of Azruls plugins worked. Great Fix! Thanks
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using Import (Moderator: Yashodha Chaku) »
  • Blank screen on step 2 of import

This forum was archived on 2017-11-26.