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  • Bounce by CiviMail while CiviCRM sends emails without problem
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Author Topic: Bounce by CiviMail while CiviCRM sends emails without problem  (Read 1795 times)

manolem

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Bounce by CiviMail while CiviCRM sends emails without problem
April 02, 2009, 06:36:50 am
Hi

I set up the SMTP configuration, and I sent an email to an e-mail address belonging to me successfully. 

However, when I tried to send an email from CiviMail to a mailing list (containg the same address and the administrators' only)  it bounced. The following report shows the bounces (bounce type:unknown, bounce type: [?]


Intended Recipients 2
Succesful Deliveries 0 (0.00%)
Spooled Mails 0
Tracked Opens 0
Click-throughs 0
Forwards 0
Replies 0
Bounces 2 (100.00%)
Unsubscribe Requests 0 (0.00%)
Scheduled Date April 2nd, 2009 7:13 AM
Status Complete
Start Date April 2nd, 2009 7:14 AM
End Date April 2nd, 2009 7:14 AM


Bounce Type    Bounce Reason    Date
Unknown           April 2nd, 2009 7:14 AM
Unknown           April 2nd, 2009 7:14 AM

Has anybody any idea how to solve it?
thanks in advance
Emmanouil

Donald Lobo

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Re: Bounce by CiviMail while CiviCRM sends emails without problem
April 02, 2009, 07:59:05 am

your mail logs will have the most specific error message that will give us a clue as to why the mail is bouncing

consult your hosting provider to find out where the mail logs are

lobo
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manolem

  • Guest
Re: Bounce by CiviMail while CiviCRM sends emails without problem
April 02, 2009, 08:46:33 am
thanks

this is the log:

DEBUG: Recv: 220 greekliberals.whsites.net ESMTP Sendmail 8.13.1/8.13.1; Thu, 2 Apr 2009 08:11:23 -0600 DEBUG: Send: EHLO greekliberals.whsites.net DEBUG: Recv: 250-greekliberals.whsites.net Hello greekliberals.whsites.net [206.130.123.64], pleased to meet you DEBUG: Recv: 250-ENHANCEDSTATUSCODES DEBUG: Recv: 250-PIPELINING DEBUG: Recv: 250-8BITMIME DEBUG: Recv: 250-SIZE DEBUG: Recv: 250-DSN DEBUG: Recv: 250-AUTH PLAIN LOGIN DEBUG: Recv: 250-DELIVERBY DEBUG: Recv: 250 HELP DEBUG: Send: AUTH LOGIN DEBUG: Recv: 334 VXNlcm5hbWU6 DEBUG: Send: Z3JlZWtsaWJlcmFscw== DEBUG: Recv: 334 UGFzc3dvcmQ6 DEBUG: Send: Njg2ODM1Nw== DEBUG: Recv: 235 2.0.0 OK Authenticated DEBUG: Send: RSET DEBUG: Recv: 250 2.0.0 Reset state DEBUG: Send: RSET DEBUG: Recv: 250 2.0.0 Reset state

Donald Lobo

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Re: Bounce by CiviMail while CiviCRM sends emails without problem
April 02, 2009, 08:55:40 am

thats the smtp debug log, i'm more interested in the postfix mail.log. on my macbook, the log is at: /var/log/mail.log. it is in a similar place in most other *nix systems

lobo
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manolem

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Re: Bounce by CiviMail while CiviCRM sends emails without problem
April 02, 2009, 09:00:23 am
Is this one?

Apr  2 08:23:36 greekliberals.whsites.net sendmail[19719]: n32ENaRi007745: greekliberals.whsites.net [206.130.123.64] did not issue MAIL/EXPN/VRFY/ETRN during connection to MSA
Apr  2 08:26:39 greekliberals.whsites.net sendmail[19719]: AUTH=server, relay=greekliberals.whsites.net [206.130.123.64], authid=greekliberals, mech=LOGIN, bits=0
Apr  2 08:26:41 greekliberals.whsites.net sendmail[19719]: n32EQdx3009088: greekliberals.whsites.net [206.130.123.64] did not issue MAIL/EXPN/VRFY/ETRN during connection to MSA

Donald Lobo

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Re: Bounce by CiviMail while CiviCRM sends emails without problem
April 02, 2009, 09:41:02 am

yeah that looks right. u'll now need to search for the bounces / errors in that log and use that to debug

lobo
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manolem

  • Guest
Re: Bounce by CiviMail while CiviCRM sends emails without problem
April 02, 2009, 09:59:06 am
thank you Lobo but apart from the lines found in the /var/log/mail.log I do not see anything else about the bounces...

Donald Lobo

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Re: Bounce by CiviMail while CiviCRM sends emails without problem
April 02, 2009, 10:07:59 am

might want to check and research the message:

http://www.google.com/search?q=did+not+issue+MAIL%2FEXPN%2FVRFY%2FETRN+during+connection+to+MSA&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

lobo
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manolem

  • Guest
Re: Bounce by CiviMail while CiviCRM sends emails without problem
April 02, 2009, 11:18:42 am
I will check

thanks
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
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  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Bounce by CiviMail while CiviCRM sends emails without problem

This forum was archived on 2017-11-26.