Author Topic: 2.2.2 Stable - installation problem, no XML file (Read 2014 times)

frazmi · April 06, 2009, 07:09:30 am

Error! Could not find an XML setup file in the package.

This occurs immediately upon trying to install the newest 2.2.2 stable package (April 3).

I downloaded "civicrm-2.2.2-standalone.tar.gz" to PC, then uploaded to host, where I untarred it. Directories were created, but it is true that there is no XML file present.

Tried to use the file "civicrm-2.2.2-joomla.zip" and "civicrm-2.2.2-joomla-alt.zip" as well, but these are almost impossible to deal with. My host does not support ZIP files, so I had to unzip them on the PC and then use FTP to get them up to the host. Neither file worked.

I'm too tired and frustrated to re-do everything to recreate the errors. All I can recall at the moment is that one of the versions proclaimed that there was no package file, and the other failed for some other reason.

Could we have some detailed instructions, please. I am now on my third ISP to try to install this module and am thoroughly frustrated.

frazmi · April 06, 2009, 06:00:22 pm

For anybody tracking this...

The first answer is probably obvious to gurus... The standalone tar.gz file probably fails because it is designed to be used without Joomla, as best I can tell. (Newbie friendly extended descriptions would be a nice touch.)

The second problem...
1) civicrm-2.2.2-joomla.zip still fails with the PHP error about ZIP files. Why we can't have a tar.gz file that does not rely on ZIP is beyond me, but that's the way of it. My Linux host (and two others) does not like ZIP files very much. Even though I can unzip the highest level, there seem to be lower-level embedded zip files, and the installer dies.

2) civicrm-2.2.2-joomla-alt.zip starts working, but dies with the following error:

Quote

Component Install: DB function failed with error number 2006
MySQL server has gone away SQL=INSERT INTO imoi_components VALUES( 0, 'CiviCRM', 'option=com_civicrm', 0, 0, 'option=com_civicrm', 'CiviCRM', 'com_civicrm', 0, 'js/ThemeOffice/component.png', 0, '', 1 )
SQL =
INSERT INTO imoi_components VALUES( 0, 'CiviCRM', 'option=com_civicrm', 0, 0, 'option=com_civicrm', 'CiviCRM', 'com_civicrm', 0, 'js/ThemeOffice/component.png', 0, '', 1 )

Error Loading ModulesMySQL server has gone away SQL=SELECT id, title, module, position, content, showtitle, control, params FROM imoi_modules AS m LEFT JOIN imoi_modules_menu AS mm ON mm.moduleid = m.id WHERE m.published = 1 AND m.access <= 2 AND m.client_id = 1 ORDER BY position, ordering

I have tried changing the .htaccess as follows:

Quote

php_value memory_limit 64M
php_value register_globals off
php_value max_execution_time 2000

The installation dies at the same step every time.

I am about ready to give up on civiCRM. Please somebody help.

frazmi · April 06, 2009, 08:19:06 pm

I've now tried the same settings in php.ini file in joomla root directory.

The installation fails at what seems to be the same point every time, at the same DB operation.

frazmi · April 07, 2009, 01:58:07 pm

Please help.

What else is there to do? The installation fails at the same point (see previous post for details) regardless of changes to PHP.INI or .htaccess.

What additional information is needed to diagnose this problem?

Dave Greenberg · April 07, 2009, 09:29:42 pm

Have you tried talking to your hosting provider - that error message seems to indicate a problem w/ their MySQL server. Also, googling that error message could be a useful step. Note that this is not a common error in CiviCRM installs in my experience.

frazmi · April 09, 2009, 04:41:30 am

I have contacted provider, and they are (thus far) at a loss. They have reset the MySQL server, and the installation still fails exactly as before.

I can install civiCRM under Drupal on the same server. It installs in about 15 seconds. So the problem has to lie in the difference between a Joomla and Drupal installation. What is that difference?

Is there some kind of debug feature for the install?

Is there a way to do this install manually (even if very tedious)?

I really want to use civiCRM, but my time has run out and I must either get it installed or move to a different solution that is inferior on paper but has the advantage that I can use it.

Dave Greenberg · April 09, 2009, 02:33:02 pm

Unfortunately we don't control the component installation process under Joomla! and can't really give you any suggestions for debugging. You might find some answers on the Joomla! forum if you search the error messages.

We did a general google search - and it comes back to an apparent timeout issue on the MySQL server:

http://dev.mysql.com/doc/refman/5.0/en/gone-away.html

... perhaps your ISP can increase the MySQL server timeout. Otherwise, I think your options are:

* Install on a local machine and then move to your hosting provider (as described here: http://kurund.com/blog/2008/12/12/civicrm-joomla-on-shared-hosting/)

* Try a different host (you can search this forum for folks who have had successful installs w/ joomla and also check on our wiki - although only a few Joomla! options are "recommended"): http://wiki.civicrm.org/confluence/display/CRM/Hosting+provider+information

* Select another software solution

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Author Topic: 2.2.2 Stable - installation problem, no XML file (Read 2014 times)

frazmi

2.2.2 Stable - installation problem, no XML file

frazmi

Re: 2.2.2 Stable - installation problem, no XML file

frazmi

Re: 2.2.2 Stable - installation problem, no XML file

frazmi

Re: 2.2.2 Stable - installation problem, no XML file

Dave Greenberg

Re: 2.2.2 Stable - installation problem, no XML file

frazmi

Re: 2.2.2 Stable - installation problem, no XML file

Dave Greenberg

Re: 2.2.2 Stable - installation problem, no XML file