CiviCRM Community Forums (archive)

Hi,

I am using CiviCRM 2.1.4 and am facing a problem that the message template content becomes blank in the received mail. I have written down the steps to replicate this:-
1)Click on "New Mailing"
2)Put some name in "Name your Mailing" and include a test group. Click on "Next"
3)Leave the default option selection as it is and click on "Next"
4)Choose an existing template and be sure to include the tokens {domain.address} and {action.optOut}(for me the tokens get included by selecting "Mailing Footer"). Then Click "Next"
5) In the Test Mailing section, choose the previously selected test group. Click on "Send a Test Mailing". Check the e-mail inbox of any of the members and you see that the e-mail has been received correctly
6)Click on "Previous"
7)Then, again click on "Next". Like in step 5, again in the Test Mailing section, choose the previously selected test group. Click on "Send a Test Mailing".  Check the e-mail inbox of any of the members and you see that the e-mail has been received blank. The template content is missing in the received e-mail.
8)Now, even if I Create a new mailing and try to send a test mail with the same template, even then I  get a blank e-mail in the test group member's inbox. Even after Logging out and logging in again the problem persists. However, some times, I think after logging out for long time and then logging in again I see that problem gets resolved(until I do the click on previous thing again)

Thanks and regards,
Harshit

Thanks Shailesh for your reply. I tried putting the code fix as mentioned by you, but, the problem still occurs. Any other possible solutions, apart from upgrading to 2.2.0?

Regards,
Harshit

Problem is specific to HTML editor. Text Message seems to be working fine. The HTML editor I am facing problem with is -  FCKEditor . I do not know if I have TinyMCE editor as well in my CiviCRM.

(By the way, how  do I check if I have TinyMCE too and how can I switch to it?)

-Harshit