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Author Topic: CiviCRM vanishes into thin air.  (Read 2030 times)

FemkeG

  • Guest
CiviCRM vanishes into thin air.
April 07, 2009, 03:32:24 am
Hi everybody,

We thought we had CiviCRM up and running within Drupal without a problem. And when you run it from the localhost (log in on the server with remote desktop) there truly is no problem. But then we decided to move on with the project and open up our "homemade" server to the world. When you visit the page trough the internet the civicrm link in the administrator menu is visible.

First time we clicked on it, it served the CiviCRM home but not quite as its supposed to. The images weren't visible and all we got were red crosses. After that when we tried to navigate further into CiviCRM it vanished into thin air. There was no sign that civiCRM was ever installed within drupal. The link disappeared and there was no sign of CiviCRM in the modules section. But when we checked all files were still in the modules directory.

Second time CiviCRM didn't vanish, but it was unable to serve any page besides the homepage. All we got is a drupal errorpage.

We are using;
WinXP "server"
XAMPP 1.7.0 (Apache HTTPD 2.2.11 + Openssl 0.9.8i, MySQL 5.1.30, PHP 5.2.8)
Drupal 6.10
CiviCRM 2.1.6

Since it's our first time working with Drupal and CiviCRM we don't really have a clue of how this is possible.
Is it a problem with Drupal? Or is it a CiviCRM problem? Could it be the server itself or Apache configuration?

If there is anyone who could give us a hand with were to start we would be very grateful.

Femke.
« Last Edit: April 07, 2009, 03:35:51 am by FemkeG »

Michał Mach

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  • PHP version: 5.3 and 5.2
Re: CiviCRM vanishes into thin air.
April 07, 2009, 03:54:05 am
Femke,

Hard to tell what was the specific problem of CiviCRM disappearing. However, initial problems with images not showing up might mean that resource URLs have been set incorrectly - this happens when you install from one URL and than try to use CiviCRM from another.

Second time problem makes me think that base URL for CiviCRM is probably somehow wrong. Try rebuilding menu (civicrm/menu/rebuild?reset=1) and see what happens.

Thx,
m
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FemkeG

  • Guest
Re: CiviCRM vanishes into thin air.
April 07, 2009, 04:01:15 am
When I try to navigate to rebuild link I still get a page not found error.

So what you're saying is the installation shouldn't be done on the server itself through localhost? But over the web?

Michał Mach

  • Ask me questions
  • ****
  • Posts: 748
  • Karma: 59
    • CiviCRM site
  • CiviCRM version: latest
  • CMS version: Drupal and Joomla latest
  • MySQL version: numerous
  • PHP version: 5.3 and 5.2
Re: CiviCRM vanishes into thin air.
April 07, 2009, 04:23:35 am
I'm not sure what you specific installation conditions are, I also don't think I understand what do you mean by "over the web". However, trying to answer your question - yes, instead of running the installer using "localhost" in address, just run it using fully qualified domain name.

Or stay with current pattern, but apply these instructions when switching your installation to new address.

Thx,
m
Found this reply helpful? Contribute NOW and help us improve CiviCRM with the Make it Happen! initiative.

My absolute favourite: Wordpress Integration!.

Donate Now!

FemkeG

  • Guest
Re: CiviCRM vanishes into thin air.
April 07, 2009, 04:27:19 am
That's what I ment. ;) I'm going to try it! Thanks for the support so far.

FemkeG

  • Guest
Re: CiviCRM vanishes into thin air.
April 11, 2009, 04:08:31 am
Works like a charm. Thanks again.
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using Drupal Modules (Moderator: Donald Lobo) »
  • CiviCRM vanishes into thin air.

This forum was archived on 2017-11-26.