CiviCRM Community Forums (archive)

When I try to install CiviCRM, I get this error:

Warning: mkdir() [function.mkdir]: Unable to access /var/www/vhosts/DOMAIN.com/httpdocs/sites/default/files/civicrm/templates_c/ in /var/www/vhosts/DOMAIN.com/httpdocs/sites/all/modules/civicrm/install/civicrm.php on line 27

I tried several times to create that directory using my FTP program but it keeps failing saying permission denied!! which is very strange, the folder access is 777 and it still denies..

Are there any solutions? thanks.

As you rightly guessed, this is a problem with file/directory permissions. Note that while your FTP client contacts as ‘you’ (e.g., the tehruni system user), CiviCRM might be running as the WWW server (e.g., the www-data user). Permissions of 777 should take care of that, though, so it’s a bit hard to guess what’s exactly wrong; your system administrator might be the best person to ask.