CiviCRM Community Forums (archive)

Trying to set up my first CiviEvent with online registration. I have an event that appeared to be set up correctly but now when I try to click through to the register page it displays the error: "Request to show() function failed. Element id undefined = payment_information"

I've moved this from a development server to a live server. I've followed the instructions for how to do this and it seems otherwise to have worked well. However, that could somehow be a part of the problem.

Anyone got any leads on what could be going on here, or how I could investigate it further?

Edit: updated title to be more accurate as per #3.

OK, this is a javascript error attached to the "I prefer to pay later" checkbox. It attempts to hide the payment information if you check the box, but is looking for a DOM element with an id of payment_information which at least the way I have the form set up does not exist. Trying to locate where this needs to be corrected... guess I'll be uploading my first patch to CiviCRM soon.

Being a Drupal person, not even sure where one does such things round here... guess I'll figure it out but any advice appreciated.

OK, this is a javascript error attached to the "I prefer to pay later" checkbox. It attempts to hide the payment information if you check the box, but is looking for a DOM element with an id of payment_information which at least the way I have the form set up does not exist.

I suspect this may be a bug related to the specific payment processor you've got configured / selected for this event. I tried to replicate with PayPal Pro and PayPal Std and the pay later checkbox jscript works properly. For PP Pro, there is a payment_information div - and it is hidden onclick. For PP Std - the onclick jscript is not included in the checkbox markup.

Please post back info on the version of CiviCRM you're using (also update your forum profile) - and specifics on the payment processor and event configuration. If the page is public - you could also post a link here.

Hi
we have made the changes in (trunk)  to show-hide the payment block information by checking the Billing Mode instead of checking the payment processor type

we ignore the show hide when

 BILLING_MODE_BUTTON = 2,
 BILLING_MODE_NOTIFY  = 4;

you can backport the patch from here: http://fisheye.civicrm.org/changelog/CiviCRM?cs=20701

HTH

Sunil

Just a brief unrelated note, since Paymex has been mentioned above... I've discovered a bug in their payment module which means that the test_mode parameter isn't passed to their server even when you are in test mode, resulting in test mode transactions actually being billed if you use a real credit card. I've corrected the file and will upload a patch here shortly in case anyone is using Paymex (as well as sending it to them, of course).

Hey - just wondering if you know if paymex have indicated any interest in having this contributed back to core?

Fixed in 2.2.6 release. http://fisheye.civicrm.org/changelog/CiviCRM?cs=20701

Hi,

Paymex has some important news and you may need to start taking action now to reduce interruption to your business.

Regrettably, Paymex will no longer be accepting new customer accounts as of today, and will no longer process any credit card transactions from Friday 16th July 2010. Any balances in your Paymex account are safe and the Paymex system will continue to allow you to withdraw your funds up until Friday 23rd July 2010 when the system will be shut down.

Why is Paymex doing this?...

This decision has been predominantly based on two factors: expected processing volumes over the last few months have not been achieved and a substantial increase in resource cost for monitoring and dealing with suspicious and fraudulent transactions and account holders.

So, what do I need to do?...

You will need to make alternative arrangements for accepting credit card transactions if Paymex is your only transaction method. If you have other processing methods then you will need to remove Paymex as a payment option in your system.

Will I lose the money in my Paymex account?

No, your money is safe. You can withdraw it as per the usual withdrawal process up until Friday 23rd July 2010.

What happens if there is a chargeback after the site is gone?

You will continue to be responsible for any charge backs on your account up to 90 days after 16th July 2010. Paymex will continue to operate as per usual for dealing with charge backs and customer queries up until the end of October on the support@paymex.co.nzemail address.

Will Paymex help me transfer to another provider?

We will do all that we can at our standard rates to assist you in transferring to another provider, should you wish to discuss this with us please email support@paymex.co.nz.

Thank you all for using the Paymex system, we believe it has delivered a great service to a large number of New Zealanders.




Regards,




The Paymex Team

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