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  • testing account setup - user error
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Author Topic: testing account setup - user error  (Read 2537 times)

ampage

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testing account setup - user error
April 24, 2009, 02:10:52 pm
I keep getting this error
Civimail User Check : could not authenticate because: Invalid login

but i've checked the login for the SMTP username and password several times and I've checked the SOAP proxy user several times. Everything in the account settings test else is working

What am I missing, is it the civicrm.settings.php file? If so I'm out of my depth
Thanks

shane

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Re: testing account setup - user error
April 25, 2009, 06:09:15 pm
please double check username and password for the soap user and that this user has permissions to access CiviCRM and retest again.

if you still get the same error try setting up another user with access to CiviCRM with a different username and password both without any special characters, change CiviSMTP account settings to use that username and password for soap user and retest again.

Eileen

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Re: testing account setup - user error
April 25, 2009, 06:29:15 pm
Hi there,

There is a bit of version information missing from your post. civiCRM 2.2 implements civiMail using a php return channel which requires a site key to be configured.

Also, what are screen are you using? Are you trying to configure? to send? to process returns?

I found that my server required me to enter the username as a full e-mail address.
Make today the day you step up to support CiviCRM and all the amazing organisations that are using it to improve our world - http://civicrm.org/contribute

ampage

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Re: testing account setup - user error
March 15, 2010, 11:28:27 pm
Hi Eileen and Shane,
Thank you both so much for your help

I'm running civicrm 3.0.1

Maybe I'm unclear how to set up the user properly. Let me see if I have it right

a - make a civicrm record with an email address like smtpuser@sfpublicpress.org
b -  go to the civsmtp site and change the user to smtpuser@sfpublicpress.org (is that what you were saying Eileen? use the full email address?) and keep the password
d- go to the outbound mail settings and change the SMTP user there to smtpuser@sfpublicpress.org?

I have a different user set up with the restricted access for the SOAP user. They should be different, right?

[later]

hmm I just tried doing the aboves and go the same error. Then tried change the user name to just smtpuser in both places and got the error again.

I should note that tthe SMTP account settings are OK - so I've got the MX records etc. set up correctly.

I keep getting the following error:

****
Failed to connect to civismtp.uas.coop:20095 [SMTP: Failed to connect socket: Connection timed out (code: -1, response: )]

This is probably related to a problem in your Outbound Email Settings (Administer CiviCRM » Global Settings » Outbound Email), OR the FROM email address specifically configured for your contribution page or event. Possible causes are:

    * Your SMTP Username or Password are incorrect.
    * Your SMTP Server (machine) name is incorrect.
    * You need to use a Port other than the default port 25 in your environment.
    * Your SMTP server is just not responding right now (it is down for some reason).
    * The FROM Email Address configured for this feature may not be a valid sender based on your email service provider rules.

***

Any insight is deeply appreciated - I've been hung up on this one little thing for too long! Thanks so much!!
Andrew

Eileen

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Re: testing account setup - user error
March 20, 2010, 04:03:39 pm
So is your outgoing address correctly configured here:

http://sandbox.civicrm.org/civicrm/admin/options/from_email&group=from_email_address&reset=1

here

http://sandbox.civicrm.org/civicrm/admin/mailSettings&reset=1

and here

http://sandbox.civicrm.org/civicrm/admin/setting/smtp&reset=1

I think you are saying that you can send e-mail but not CiviMail - which I think indicates the first of these is the problem. I seem to recall the presence or absence of a space in "FIXME"<info@FIXME.ORG> may matter
Make today the day you step up to support CiviCRM and all the amazing organisations that are using it to improve our world - http://civicrm.org/contribute

shane

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Re: testing account setup - user error
April 06, 2010, 10:11:49 pm
@ampage were you able to resolve the issue?

If not, make sure that you are able to make outgoing requests to port 20095 from your server as some hosting providers may block this port by default.

You can check if that's the case by using command line shell on your server and entering the following command:

telnet civismtp.uas.coop 20095

If you see a message like "Connected to civismtp.uas.coop." then the port is not being blocked. Otherwise you have to consult with your
hosting provider about how you can make outgoing requests to port 20095. If your hosting provider doesn't make it possible to make outgoing requests to port 20095 you won't be able to use our service with that hosting provider.

ampage

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Re: testing account setup - user error
May 04, 2010, 10:39:17 pm
thanks again for the replies and feedback. Here's a different view onthe (still unresolved) matter. the Drupal install is successfully sending emails using the service that comes with our Bluehost account. for CiviSMTP we had to get a dedicated IP so that we could use the 20095 port, but shoudl drupal and civimail be using the same IP -- or can we be running things this way.

the Drupal site is up and running and we are trying to introduce the civiMAIL functionality in addition to it.

thanks again,
Andrew

shane

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Re: testing account setup - user error
May 06, 2010, 06:44:59 am
Hi,

drupal and civimail do *not* have to use the same ip address.

hope that helps

-Shane
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail »
  • Using CiviSMTP (Moderator: shane) »
  • testing account setup - user error

This forum was archived on 2017-11-26.