CiviCRM Community Forums (archive)

When I try connecting manually to the server with CiviMailProcessor.php I get the following:

Uncaught exception 'ezcMailTransportException' with message 'An error occurred while sending or receiving mail. Failed to connect to the server'

The trace that follows shows the correct server, port, name, and password. The name and password on the url is the name and password to the joomla account. The name and password in the trace are the username (with domain included -- like user@somedomain.com) and the password to the email account.

The trace shows the error at .../packages/ezc/Mail/src/transports/transport_connection.php on line 97 which is the line throwing the exception. Using trigger_error following line 87 it showed that stream_socket_client is setting $errno to 110 and $errstr to 'Connection timed out'.  The value for the remote_socket parameter is ssl://imap.gmail.com:993. The return value of the stream_socket_client call is bool(false). I tried changing the $this->options->timeout but it doesn't seem to use that parameter. (It does use it)

I connected to the mail box with IMAP and using the same parameters using thunderbird mail client with no trouble.

The server is imap.gmail.com. (google apps).

Any ideas?

Thanks

When I try connecting manually to the server with CiviMailProcessor.php I get the following:

Uncaught exception 'ezcMailTransportException' with message 'An error occurred while sending or receiving mail. Failed to connect to the server'

This reads to me as a network problem; are you sure you spelt the name of the server correctly?

Using trigger_error following line 87 it showed that stream_socket_client is setting $errno to 110 and $errstr to 'Connection timed out'.  The value for the remote_socket parameter is ssl://imap.gmail.com:993. The return value of the stream_socket_client call is bool(false).

Hm, if you cut-and-pasted the remote_socket value, then it’s spelt correctly. The error indicates that the machine that runs the CiviMail Processor timed out when connecting to imap.gmail.com’s 993 port.

I connected to the mail box with IMAP and using the same parameters using thunderbird mail client with no trouble.

Was this from the same machine as the CiviMail Processor?

(This is a strange case; I explicitly tested CiviMail Processor on a Gmail account, for both IMAP and POP3.)

I can't connect using ssl to the other site where I was forwarding email to check with CiviMailProcessor.php I was not using ssl when I was connecting there successfully. I even tried using ssl to connect with CiviMailProcessor on an email account on the same host machine as civicrm and could not connect using ssl, but I could not using ssl.

Then the SSL is most probably the cause of the problem.

Could it be a firewall blocking it?

It’s either the firewall, or (more probably) OpenSSL support not being enabled in your PHP version. Can you verify whether OpenSSL is enabled, for example by checking the output of phpinfo()?

I submitted a support ticket to the host and asked about the firewall. They responded that outgoing ports 993 and 995 were indeed blocked, but they removed the block. I tested again and it worked as expected!!

Thanks for your help.