CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Is there an easy way to get rid of the "On Hold" status of many email addresses
Pages: [1]

Author Topic: Is there an easy way to get rid of the "On Hold" status of many email addresses  (Read 1349 times)

rexxdh

  • Guest
Is there an easy way to get rid of the "On Hold" status of many email addresses
April 30, 2009, 05:52:34 pm
I managed to send 100 out of 150 email via CiviMail

But 50 didn't go thru - probably just too many at once

And now those 50 email accounts are "On Hold"

Is there an easy way to get rid of the "On Hold" status all at once?

I did fix 20 manually (serially editing member info) and then sent those accounts the email

Attached is screenshot of "On Hold"  status

rexxdh

  • Guest
Re: Is there an easy way to get rid of the "On Hold" status of many email addresses
April 30, 2009, 07:37:01 pm
1 So I've found that I can create a "Profile" that includes the "On-Hold" field.

2 So then I go to "Manage Groups" and then choose "Bulk Update via Profile"

3 And then I change all the "1" in the "On Hold" Field to "0"

4 But the change doesn't take.

5 Looking at the structure of the MySql Civcrm_email database I see that there is a "Reset Date" Field for
("reset_date" When the address bounce status was last reset)

6 But I can't figure out if there is a way to get this field into the "profile"

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Is there an easy way to get rid of the "On Hold" status of many email addresses
April 30, 2009, 10:49:34 pm

we expose only a certain number of fields to the profile and seems like we dont expose Reset Date.

Can you try to reproduce the on-hold behavior on demo. If so, please file an issue

thanx

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions

nextwave

  • I post occasionally
  • **
  • Posts: 62
  • Karma: 0
Re: Is there an easy way to get rid of the "On Hold" status of many email addresses
August 31, 2009, 10:17:19 am
I have been trying to fix the "on hold" status on some accounts with no success, how do I go about this ? I dont seem to understand the explanation you gave.
Thanks.

conductorchris

  • I post frequently
  • ***
  • Posts: 167
  • Karma: 9
    • Vermont Rail Action Network
  • CiviCRM version: 4.5.0
  • CMS version: Joomla 3.2.7
  • MySQL version: 5.5.32
  • PHP version: 5.3.26
Re: Is there an easy way to get rid of the "On Hold" status of many email addresses
December 01, 2009, 06:01:00 pm
Did this ever get resolved?  I now find myself with the same issue - 150 "On Holds" created before I noticed. 
Thanks to those who help create and enhance civiCRM!

conductorchris

  • I post frequently
  • ***
  • Posts: 167
  • Karma: 9
    • Vermont Rail Action Network
  • CiviCRM version: 4.5.0
  • CMS version: Joomla 3.2.7
  • MySQL version: 5.5.32
  • PHP version: 5.3.26
Re: Is there an easy way to get rid of the "On Hold" status of many email addresses
December 01, 2009, 07:29:41 pm
See http://forum.civicrm.org/index.php/topic,8328.msg36810.html#msg36810 for the mySQL workaround to this issue.
Thanks to those who help create and enhance civiCRM!
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Is there an easy way to get rid of the "On Hold" status of many email addresses

This forum was archived on 2017-11-26.