Author Topic: ERROR: Invalid username and/or password (although both are valid) (Read 1988 times)

mvcom · May 04, 2009, 02:51:30 am

We recently moved our site from a shared to a dedicated hosting. This changed our IP and root document location from "/home/saveti/public_html" to "/home2/saveti/public_html". Unfortunately it also caused our CiviMail to stop working, as every time we run the cron job

http://www.server.com/administrator/components/com_civicrm/civicrm/bin/civimail.cronjob.php?name=username\&pass=password\&key=key

we get the following error:

ERROR: Invalid username and/or password

We updated the setting in CiviCRM to update the new root document location, but nothing else was changed. And the username and password that are sent are correct.

Any ideas/suggestions on how to resolve this would be appreciated!

Sunil · May 04, 2009, 03:42:13 am

hi,
please check the civicrm.settings.php in ( JOOMLA/components/com_civicrm AND JOOMLA/administrator/components/com_civicrm)

$civicrm_root, CIVICRM_TEMPLATE_COMPILEDIR, CIVICRM_UF_BASEURL are correctly configured.

and
remove the directory en_US under JOOMLA/media/civicrm/templates_c/

HTH

sunil

mvcom · May 04, 2009, 04:40:19 am

Thanks for your assistance.

I've cleared the en_US folder and checked both files (everything is set up correctly), yet the problem persists. Please note that only $civicrm_root and CIVICRM_TEMPLATE_COMPILEDIR are non commented out in the two files.

mvcom · May 04, 2009, 04:49:01 am

Also this came from our hosting provider today, so it might be of some assistance:

I unsuspended your account on the shared server temporarily for testing, but even after doing so the URL you provided still results in, "ERROR: Invalid username and/or password".

As the problem is validating login information, you may want to double check all of the settings that are being used. For example, if you are connecting to a MySQL database, please make sure that you are connecting the the appropriate server. If you are, you may want to browse the database and ensure the correct name, pass, and key are still there. You may also want to modify the cronjob.php file to output debugging information as the custom error, "Invalid username and/or password", is hard to troubleshoot from our end as we did not design your website.

Donald Lobo · May 04, 2009, 07:12:48 am

do ensure that you followed the steps here:

http://wiki.civicrm.org/confluence/display/CRMDOC/Moving+an+Existing+Installation+to+a+New+Server+or+Location

double check that you have followed step 4

thanx

lobo

mvcom · May 05, 2009, 03:14:38 am

Thanks. No 4. was missing from my list. This didn't fully resolve it though. I needed to remove the / character from the URL as well.

http://www.server.com/administrator/components/com_civicrm/civicrm/bin/civimail.cronjob.php?name=username\&pass=password\&key=key

to

http://www.server.com/administrator/components/com_civicrm/civicrm/bin/civimail.cronjob.php?name=username&pass=password&key=key

Thanks all for your help! I really like and appreciate the speed and effort you guys put into helping people out here!

CiviCRM Community Forums (archive)

News:

Author Topic: ERROR: Invalid username and/or password (although both are valid) (Read 1988 times)

mvcom

ERROR: Invalid username and/or password (although both are valid)

Sunil

Re: ERROR: Invalid username and/or password (although both are valid)

mvcom

Re: ERROR: Invalid username and/or password (although both are valid)

mvcom

Re: ERROR: Invalid username and/or password (although both are valid)

Donald Lobo

Re: ERROR: Invalid username and/or password (although both are valid)

mvcom

Re: ERROR: Invalid username and/or password (although both are valid)