Author Topic: We could not find contribution details for your request. (Read 4200 times)

kjbi · May 04, 2009, 08:05:22 am

Sorry. A non-recoverable error has occurred.
We could not find contribution details for your request. Please try your request again.

I am using:
Joomla 1.5.2
civiCRM 2.2.2

I am using the Menu setup in Joomla
-Internal Link
--CiviCRM
----CiviCRM Contribution Pages
-----Contributions

I know that this has been addressed before but I still have the problem and don't know how to fix.

Thanks!

selfuntitled · August 13, 2009, 02:08:38 pm

I've been wrestling with this problem for several months, still with no luck.

This isn't necessarily a fix but it may help in tracking down the problem.
This can, sometimes, be related to losing the arguments at the end of the url.
So, if your donate page is at: www.mysite.com/civicrm/contribute/transact?reset=1&id=1
If you visit www.mysite.com/civicrm/contribute/transact (without the trailing arguments) it will produce this error.

So a few things to try:
1. Check to make sure all the links you have pointing to your donate page include the trailing arguments.
2. Make sure the menu system in Joomla isn't somehow dropping the arguments (Drupal can sometimes do this - not sure if it's a Joomla issue).
3. This is a bit of a temporary hack - you can hack the template footer for the error page and add Google analytics code to it, so you can track someone's path as they arrive at the fatal error page. Check your CiviCRM error log periodically, when you see the error, look at analytics for that specific day, check if anyone has visited the donate url without the appropriate arguments, and check what the referring page was.
4. Finally, I've hacked the actual language of the error message so that it is much more user friendly - "Thank you so much for your gift. Unfortunately, we had some trouble processing your contribution online - please give us a call to complete your gift."

So, no guarantees of a solution, but it's a place to start.
If you're looking for more info on each of these steps, let me know, I'd be happy to help.

Best of luck!

TallDavid · February 08, 2010, 12:43:32 pm

Selfuntitled,
thanks for the writeup, the hint about lost arguments at the end of the URL and hacking the error message to make it friendlier were quite useful.

We are also experiencing this error on a site running CiviCRM 3.1.1 / Drupal 6.15. For example, when a user attempts to donate via a Personal Campaign Page and clicks the Donate button, sometimes the next page contains the error along with a truncated URL: http://sitename.org/civicrm/contribute/transact

We've also capture the following backtrace:
/home/will0709/public_html/sites/all/modules/civicrm/CRM/Core/Error.php, backtrace, 256
/home/will0709/public_html/sites/all/modules/civicrm/CRM/Contribute/Form/ContributionBase.php, fatal, 203
/home/will0709/public_html/sites/all/modules/civicrm/CRM/Contribute/Form/Contribution/Main.php, preProcess, 61
/home/will0709/public_html/sites/all/modules/civicrm/CRM/Core/Form.php, preProcess, 314
/home/will0709/public_html/sites/all/modules/civicrm/CRM/Core/QuickForm/Action/Upload.php, buildForm, 122
/home/will0709/public_html/sites/all/modules/civicrm/packages/HTML/QuickForm/Controller.php, perform, 203
/home/will0709/public_html/sites/all/modules/civicrm/packages/HTML/QuickForm/Page.php, handle, 103
/home/will0709/public_html/sites/all/modules/civicrm/CRM/Core/Controller.php, handle, 249
/home/will0709/public_html/sites/all/modules/civicrm/CRM/Core/Invoke.php, run, 209
/home/will0709/public_html/sites/all/modules/civicrm/drupal/civicrm.module, invoke, 335
, civicrm_invoke,
/home/will0709/public_html/includes/menu.inc, call_user_func_array, 348
/home/will0709/public_html/index.php, menu_execute_active_handler, 18

So far, I have been unable to reproduce this error on the CiviCRM 3.1 Demo site, but, that doesn't change the fact that multiple users are seeing the error on multiple installations.

Donald Lobo · February 08, 2010, 02:02:24 pm

try using this module:

http://drupal.org/project/civicrm_error

also might want to edit that module to also collect the $_REQUEST args of the user (if it does not do so already)

lobo

TallDavid · February 09, 2010, 09:50:27 am

The CiviCRM_Error module was installed and configured. Two errors have been captured by this module so far and the verbose text of one of these error reports is attached to this post as a text file.

Lobo, would you like us to provide additional error reports or is this one sufficient to isolate the problem?

Donald Lobo · February 09, 2010, 10:23:23 am

i'm not very sure we can do a lot about this error. They came to the system with a bad url which we dont recognize / render

if important to you, please hire a developer who can look into this issue and come out with a workaround and/or redirect the user to a contribution page in your error handler

lobo

TallDavid · February 09, 2010, 11:29:31 am

Lobo,
which "bad url which we dont recognize / render" are you referring to? This error was generated by clicking through the CiviCRM Personal Campaign Page user interface.

Donald Lobo · February 09, 2010, 12:05:02 pm

can u set this up on demo and give us exact steps on how to reproduce this issue

lobo

CiviCRM Community Forums (archive)

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Author Topic: We could not find contribution details for your request. (Read 4200 times)

kjbi

We could not find contribution details for your request.

selfuntitled

Re: We could not find contribution details for your request.

TallDavid

Re: We could not find contribution details for your request.

Donald Lobo

Re: We could not find contribution details for your request.

TallDavid

Re: We could not find contribution details for your request.

Donald Lobo

Re: We could not find contribution details for your request.

TallDavid

Re: We could not find contribution details for your request.

Donald Lobo

Re: We could not find contribution details for your request.