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  • Not sure if the problem is Imap2soap or bounce messages
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Author Topic: Not sure if the problem is Imap2soap or bounce messages  (Read 2515 times)

alfred_nutile

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Not sure if the problem is Imap2soap or bounce messages
May 07, 2009, 05:34:35 pm
I am having trouble getting bounces to be marked as a bounce.
Hardbounces are easy during the send. Ie this address does NOT exist.

But the soft bounces are not as easy.
For example one bounce did not work then I added a new row for the bounce table
civicrm_mailing_bounce_pattern
pattern = 550

I was able to catch a bounce that I moved back into the mail box.

So running imap2soap worked as it moved any bounce from the inbox to the bounce box and did this.
But then the others it moved but did not set them in civi (that is if it really found the match) example
said: 550 5.1.1 <xxxxxx@epud.net>: Recipient address rejected: User unknown in local
    recipient table (in reply to RCPT TO command)

The other 550 worked but not this one etc...

Just not sure what piece is broke.
Civi or imap2soap

I will keep plugging away but just checking for advice.

Eileen

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Re: Not sure if the problem is Imap2soap or bounce messages
May 07, 2009, 06:18:16 pm
I think you are ahead of me on this but each bounce type has a different threshhold before triggering the onhold rule

mysql> select * from civicrm_mailing_bounce_type;
+----+----------+-----------------------------------------------+----------------+
| id | name     | description                                   | hold_threshold |
+----+----------+-----------------------------------------------+----------------+
|  1 | AOL      | AOL Terms of Service complaint                |              1 |
|  2 | Away     | Recipient is on vacation                      |              3 |
|  3 | DNS      | Unable to resolve recipient domain            |              3 |
|  4 | Host     | Unable to deliver to destintation mail server |              3 |
|  5 | Inactive | User account is no longer active              |              1 |
|  6 | Invalid  | Email address is not valid                    |              1 |
|  7 | Loop     | Mail routing error                            |              3 |
|  8 | Quota    | User inbox is full                            |              3 |
|  9 | Relay    | Unable to reach destination mail server       |              3 |
| 10 | Spam     | Message caught by a content filter            |              1 |
| 11 | Syntax   | Error in SMTP transaction                     |              3 |
+----+----------+-----------------------------------------------+----------------+
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fen

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Re: Not sure if the problem is Imap2soap or bounce messages
May 07, 2009, 08:38:46 pm
If imap2soap processed the email, moving it from the Inbox to the Processed bounces folder, then it successfully sent the message to CiviCRM via the SOAP channel.

Good luck!

alfred_nutile

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Re: Not sure if the problem is Imap2soap or bounce messages
May 07, 2009, 09:09:29 pm
I may try the 2.2 php setup for this but out of curiosity if it gets to the SOAP level then is it no longer the realm of imap2soap and therefore the error is how civicrm matches or does not match the message to the bounce types?

Just curious....
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  • CiviCRM Community Forums (archive) »
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  • Support »
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  • Not sure if the problem is Imap2soap or bounce messages

This forum was archived on 2017-11-26.