CiviCRM Community Forums (archive)

I am running CiviCRM 2.2.0 and several donors have contacted me saying that they are receiving an error message when attempting to make a contribution. We have a lot of pending contributions, so I'm asuming that a lot of users are experiencing this problem and not bothering to contact us.

I am not able to reproduce the error on my end, but I have been in contact with people for whom it is happening consistently. They say that they get an error message that to me seems like the generic CiviCRM error. It seems consistent that users make it to the confirmation page and then get the error on their we to PayPal. (We are using PayPal standard.) Some people have tried several times to make a donation and then given up. Plenty of other people are making successful contributions all the time without error. Then there are some people that experience the error, try again and succeed. My log file is strewn about with messages like the following
May 08 16:11:17  [info] $Fatal Error Details = Array
(
    [message] => Could not find valid value for id
    [c0de] =>
)


May 08 16:11:17  [info] $backTrace = /home/.tertia/bnbftp/crm.bikesnotbombs.org/civicrm-2.2.0-drupal/CRM/Core/Error.php, backtrace, 265
/home/.tertia/bnbftp/crm.bikesnotbombs.org/civicrm-2.2.0-drupal/CRM/Utils/Request.php, fatal, 108
/home/.tertia/bnbftp/crm.bikesnotbombs.org/civicrm-2.2.0-drupal/CRM/Contribute/Page/PCPInfo.php, retrieve, 66
/home/.tertia/bnbftp/crm.bikesnotbombs.org/civicrm-2.2.0-drupal/CRM/Core/Invoke.php, run, 205
/home/.tertia/bnbftp/crm.bikesnotbombs.org/civicrm-2.2.0-drupal/drupal/civicrm.module, invoke, 339
, civicrm_invoke,
/home/.tertia/bnbftp/crm.bikesnotbombs.org/drupal-6.9/includes/menu.inc, call_user_func_array, 348
/home/.tertia/bnbftp/crm.bikesnotbombs.org/drupal-6.9/index.php, menu_execute_active_handler, 18

I talked with one person on the phone who said he tried it from two different computers using IE and Firefox, failing on both. I have confirmed that users are visiting the correct URL. The errors are happening sometimes for an event registration and sometimes for donations made to personal campaign pages.

Please help me fix this error. I have some PHP skills and a lot of time to devote to fixing this issue. It is absolutely critical that I get it fixed since we are planing to receive an overwhelming amount of donations within the next month. I have a test installation set up that I can really mess around with. I'll try anything. Please help!

Hi,
http://issues.civicrm.org/jira/browse/CRM-4449 (http://forum.civicrm.org/index.php/topic,7836.0.html)
has been fixed.

Looking at error, you are using Personal Campaign Page (on example.com/civicrm/contribute/pcp/info?reset=1&id=PCPID)

For Pending Status
1. Payment is not completed due to error in flow
2. configuration is not well. (Have you set Notification (callback) URL in PayPal ? )
   E.g ( http://example.com/sites/all/modules/civicrm/extern/ipn.php )
    ( for transaction info please check CiviCRM.log file )

sunil