CiviCRM Community Forums (archive)

I had CiviCRM running on a Drupal 6.x LAMP site fine.

The site was running in a test subdirectory I moved to the parent directory for production.  At first, this broke the site but the drupal site was fixed when I uninstalled CiviCRM.  Since then, I have tried reinstalling CiviCRM multiple times with various methods.  Currently it is running after I downloaded and uninstalled directly on the server via putty.  CiviCRM appears to be installed correctly:

   - ‘http://www.example.com/sites/all/modules/civicrm/install/index.php’ says “Oops! CiviCRM is Already Installed”
   - I can actually use/update the “Name and Address” fields that CiviCRM created via the Drupal Profiles.

The Problem:

I cannot access civicrm/dashboard or any other page under the civicrm URL.  I can access any .txt files under the directory, so I do not think it is a permission issue.  Everytime I try, I get a “500 Internal Server Error” in Internet Explorer.

   - Other threads have led me to believe this could be a php memory issue, but I have 100MB allotted via the php.ini file.
   - I’ve gone through the site move instructions at http://wiki.civicrm.org/confluence/display/CRMDOC/Moving+an+Existing+Installation+to+a+New+Server+or+Location multiple times.
   - Can’t find any php/apache logs, erroneous or otherwise.

Why can’t I see the pages under civicrm URL?

Help.

The php Error log was not turned on by default.  I got with my hosting provider last night and turned it on (everyone likes to bash thier hosting providers -- mine is awesome!).  Anyway, below is what the error logs spit out this morning:


[12-May-2009 04:16:27] PHP Fatal error:  Uncaught exception 'Exception' with message 'XML data could not be loaded. Make sure you specified the correct path.' in /var/www/html/sites/all/modules/civicrm/packages/IDS/Filter/Storage.php:217
Stack trace:
#0 /var/www/html/sites/all/modules/civicrm/packages/IDS/Filter/Storage.php(108): IDS_Filter_Storage->getFilterFromXML()
#1 /var/www/html/sites/all/modules/civicrm/packages/IDS/Monitor.php(167): IDS_Filter_Storage->__construct(Object(IDS_Init))
#2 /var/www/html/sites/all/modules/civicrm/CRM/Core/IDS.php(131): IDS_Monitor->__construct(Array, Object(IDS_Init))
#3 /var/www/html/sites/all/modules/civicrm/CRM/Core/Invoke.php(74): CRM_Core_IDS->check(Array)
#4 /var/www/html/sites/all/modules/civicrm/drupal/civicrm.module(339): CRM_Core_Invoke::invoke(Array)
#5 /var/www/html/includes/menu.inc(348): civicrm_invoke('dashboard')
#6 /var/www/html/index.php(18): menu_execute_active_handler()
#7 {main}
  thrown in /var/www/html/sites/all/modules/civicrm/packages/IDS/Filter/Storage.php on line 217

Brilliant!

We’ll chalk this up to:
•   Misconception on my part.
•   Badly worded documentation.

When I uninstalled (later reinstalled) civicrm manually, I thought I was following the documentation and:
•   deleted everything in the civicrm directory
•   deleted the civicrm.settings.php file
•   dropped the databases.

When I got to the last step on the move documentation, the civicrm directory had already been deleted, so obviously “civicrm/upload/Config.IDS.ini” and “/civicrm/templates_c/*” had already been deleted: there was nothing left to delete.  Done, right?  Wrong and I’ll take the hit for that.

But I made that misconception because the path to the civicrm directory says:

   <your-path-to-your-files-directory>

Hey! That could mean anything as everything on the darn server is a file in a directory…  so…  Let’s work on that wording a little.
 
I really had no idea the paths would be stored anywhere outside civicrm.settings.php.

Lobo, you are a god, and I thank you immensely.