CiviCRM Community Forums (archive)

I have several websites running in Drupal multisite, from one code base for both Drupal and CiviCRM, but each using separate databases (4 databases in this example).

The first instance is a new install of CiviCRM 2.2.3 in a dev subdomain of a test domain (dev.test.org), the second instance is a production upgrade from CiviCRM 2.0.6 (www.prod.org).

I have CiviMail sending out emails in every desired way from the new install in my dev.test.org domain.

I have duplicated the configuration from dev.test.org to www.prod.org, however I do not have CiviMail sending out emails.

What does work for www.prod.org is it does pass the SMTP test on the Outbound SMTP page (nice new feature in 2.2.x - Thanks!); and it does succeed in sending emails from the Contact page.

What does not work is the "Send Test Mailing" and the actual send triggered by civimail.cronjob.php.

Note again that all of these features are working correctly in dev.test.org, running from the same code base, but in different instances of CiviCRM 2.2.3 databases.

From perusing this forum I have learned to change the smtp.php Turn on Net_SMTP debugging? to "true" and have captured a difference.

    /**
     * Turn on Net_SMTP debugging?
     *
     * @var boolean $debug
     */
    var $debug = false;

Here is the difference between a successful and unsuccessful instance DEBUG output:

Successful dev.test.org

DEBUG: Recv: 220-cpanel.webhost.com ESMTP Exim 4.69 #1 Mon, 18 May 2009 20:36:15 -0400
DEBUG: Recv: 220-We do not authorize the use of this system to transport unsolicited,
DEBUG: Recv: 220 and/or bulk e-mail.
DEBUG: Send: EHLO dev.test.org
DEBUG: Recv: 250-cpanel.webhost.com Hello cpanel.webhost.com [72.250.241.48]
DEBUG: Recv: 250-SIZE 52428800
DEBUG: Recv: 250-PIPELINING
DEBUG: Recv: 250-AUTH PLAIN LOGIN
DEBUG: Recv: 250-STARTTLS
DEBUG: Recv: 250 HELP
DEBUG: Send: AUTH LOGIN
DEBUG: Recv: 334 VXNlcm5hbWU6
DEBUG: Send: ZG8tbm90LXJlcGx5QHVwYXlhc29sdXRpb25zLm9yZw==
DEBUG: Recv: 334 UGFzc3dvcmQ6
DEBUG: Send: dUYxanM2NUJQamxSbmVURkY0
DEBUG: Recv: 235 Authentication succeeded
DEBUG: Send: MAIL FROM:
DEBUG: Recv: 250 OK
DEBUG: Send: RCPT TO:
DEBUG: Recv: 250 Accepted
DEBUG: Send: DATA
DEBUG: Recv: 354 Enter message, ending with "." on a line by itself
DEBUG: Send: MIME-Version: 1.0 Reply-To: r.13.12.20b8a46bbf8e7a5e@test.org Return-Path: b.13.12.20b8a46bbf8e7a5e@test.org From: "CiviCRM Test Mailer (Dev Test)" Subject: Test Mailing: May 17 20.31 List-Unsubscribe: To: "xxx.abcd.ca" Content-Type: multipart/alternative; boundary="=_53d631113034a39f46b054bd65fce20d" Date: Mon, 18 May 2009 20:36:15 -0400 --=_53d631113034a39f46b054bd65fce20d Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" Sample Header for TEXT formatted content. xxx@abcd.ca Hi There! u.13.12.20b8a46bbf8e7a5e@test.org o.13.12.20b8a46bbf8e7a5e@test.org Dev Test S 15S El Camino Way E Collinsville, 6022 Sample Footer for TEXT formatted content. --=_53d631113034a39f46b054bd65fce20d Content-Transfer-Encoding: 8bit Content-Type: text/html; charset="utf-8" Sample Header for HTML formatted content.

Unsuccessful: www.prod.org
DEBUG: Recv: 220-cpanel.webhost.com ESMTP Exim 4.69 #1 Mon, 18 May 2009 20:46:28 -0400
DEBUG: Recv: 220-We do not authorize the use of this system to transport unsolicited,
DEBUG: Recv: 220 and/or bulk e-mail.
DEBUG: Send: EHLO www.prod.org
DEBUG:  Recv: 250-cpanel.webhost.com Hello cpanel.webhost.com [72.250.241.48]
DEBUG: Recv: 250-SIZE 52428800
DEBUG: Recv: 250-PIPELINING
DEBUG: Recv: 250-AUTH PLAIN LOGIN
DEBUG: Recv: 250-STARTTLS
DEBUG: Recv: 250 HELP
DEBUG: Send: AUTH LOGIN
DEBUG: Recv: 334 VXNlcm5hbWU6
DEBUG: Send: bWFpbGVyQGxhbWF5ZXNoZWxpbmcub3Jn
DEBUG: Recv: 334 UGFzc3dvcmQ6
DEBUG: Send: TDJoRHlKSThlVWd2WWU2elZw
DEBUG: Recv: 235 Authentication succeeded
DEBUG: Send: MAIL FROM:
DEBUG: Recv: 250 OK
DEBUG: Send: RCPT TO:
DEBUG: Recv: 550-Verification failed for
DEBUG: Recv: 550-No Such User Here
DEBUG: Recv: 550 Sender verify failed
DEBUG: Send: RSET
DEBUG: Recv: 250 Reset OK
DEBUG: Send: QUIT
DEBUG: Recv: 221 cpanel.webhost.com closing connection

I have check and rechecked the SMTP config on both sites and I believe they are the same.

Please might anyone suggest what are my next steps in resolving this?

Thanks in advance!

-Dave

Thanks Lobo

The original was done from a separate address, a prod.org address.

I have now tried the dev.test.org email address with in the prod.org site address with the similar behavior.

DEBUG: Recv: 250-SIZE 52428800
DEBUG: Recv: 250-PIPELINING
DEBUG: Recv: 250-AUTH PLAIN LOGIN
DEBUG: Recv: 250-STARTTLS
DEBUG: Recv: 250 HELP
DEBUG: Send: AUTH LOGIN
DEBUG: Recv: 334 VXNlcm5hbWU6
DEBUG: Send: ZG8tbm90LXJlcGx5QHVwYXlhc29sdXRpb25zLm9yZw==
DEBUG: Recv: 334 UGFzc3dvcmQ6
DEBUG: Send: dUYxanM2NUJQamxSbmVURkY0
DEBUG: Recv: 235 Authentication succeeded
DEBUG: Send: MAIL FROM:
DEBUG: Recv: 250 OK
DEBUG: Send: RCPT TO:
DEBUG: Recv: 550-Verification failed for
DEBUG: Recv: 550-No Such User Here
DEBUG: Recv: 550 Sender verify failed
DEBUG: Send: RSET
DEBUG: Recv: 250 Reset OK
DEBUG: Send: QUIT

Conversely, when I use the prod.org address in the dev.test.org site, all is well.

I have also tried doing another new install, (compared to the upgrade that is prod.org) on a third separate domain, and it also doesn't work, not working the same way that prod.org does not work. 

Note that this configuration, Drupal multisite with one code base for CiviCRM and separate databases for each domain and instance of Drupal and CiviCRM has been working in Drupal 5.12 / CivicRM 2.06 with this very same email prod.org email account and domain.

Perhaps there is some config I got right on dev.test.org that I am doing wrong on the prod.org and third domain.  The prod.org is an upgrade of a previously working system though.