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Author Topic: Registration not working  (Read 930 times)

Semp2pts

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Registration not working
May 20, 2009, 07:39:59 pm
Hey guys,

I've set up civicrm. All installed. All good.

Set up my event with a few custom fields and price sets etc etc.

It all works fine on my system - I've tried it in three browsers - but when my client tries to use it, when he clicks next on the registration - it goes back to the homepage. Can anyone please help me. It's hard to bug test something that isn't happening for me.

note: I get the dojo.js line 20 error that I've seen a few people get...

Thanks!

ken

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Re: Registration not working
May 20, 2009, 09:12:07 pm
I'm not sure I'm able to help, but it would be helpful if you could share your client's configuration with the community. (Though that might not be the source of the problem, it seems to be a factor.)

It would be useful to check for the existence of files named either 'error_log' or 'CiviCRM.log' in your Joomla! directory tree. When the application complains about something, it writes the error into such a file. Ask the client to tell you when they had the problem, and look for errors that match.

Are you using ssl and https? It could be a certificate issue.

Ken
« Last Edit: May 20, 2009, 09:28:42 pm by ken »

Semp2pts

  • Guest
Re: Registration not working
May 20, 2009, 10:30:32 pm
Can't find any error logs that have civicrm stuff in it... all I know is that ..no one.. has been able to register for the event (besides me on my work computer) and invitations have gone out across the country to all the clients school contacts...it's a major major cluster@#$%...

Nothing seems to be wrong but it's not working...

We aren't using SSL (which is why I didn't really care about the dojo stuff)..

Oh well...@#$%

Eileen

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Re: Registration not working
May 20, 2009, 11:58:01 pm
HI - is the URL one you can publish? If so people on the forum can see what happens when they try to access it
Make today the day you step up to support CiviCRM and all the amazing organisations that are using it to improve our world - http://civicrm.org/contribute

Donald Lobo

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Re: Registration not working
May 21, 2009, 07:50:05 am

get on IRC and we can try to help you out

thanx

lobo
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviEvent (Moderator: Yashodha Chaku) »
  • Registration not working

This forum was archived on 2017-11-26.