CiviCRM Community Forums (archive)

Sometimes when users press the "continue" button on their way to PayPal, users are getting the error message "Sorry. A non-recoverable error has occurred. Could not find valid Key" The log for such a case looks like this:

May 31 18:33:43  [info] $Fatal Error Details = Array
(
    [message] => Could not find valid value for eid
    [c0de] =>
)

May 31 18:33:43  [info] $backTrace = /home/.tertia/bnbftp/crm.bikesnotbombs.org/civicrm-2.2.0-drupal/CRM/Core/Error.php, backtrace, 265
/home/.tertia/bnbftp/crm.bikesnotbombs.org/civicrm-2.2.0-drupal/CRM/Utils/Request.php, fatal, 108
/home/.tertia/bnbftp/crm.bikesnotbombs.org/civicrm-2.2.0-drupal/CRM/Core/Page/File.php, retrieve, 46
/home/.tertia/bnbftp/crm.bikesnotbombs.org/civicrm-2.2.0-drupal/CRM/Core/Invoke.php, run, 205
/home/.tertia/bnbftp/crm.bikesnotbombs.org/civicrm-2.2.0-drupal/drupal/civicrm.module, invoke, 339
, civicrm_invoke,
/home/.tertia/bnbftp/crm.bikesnotbombs.org/drupal-6.9/includes/menu.inc, call_user_func_array, 348
/home/.tertia/bnbftp/crm.bikesnotbombs.org/drupal-6.9/index.php, menu_execute_active_handler, 18

The error message is a Civi error, not a PayPal error. When this error occurs, Civi does not insert a new row into `civicrm_contribution` as it would if the error were not occurring.

I talked to a user on the phone and twice she got the error; then during the same telephone conversation she successfully reached PayPal using (what she claims to have been) the exact same steps that produced the error message before reaching PayPal. I am not able to reproduce the error, but she (having a personal fundraising page) claims that many potential donors have contacted her with complaints of her personal fundraising page giving them the error message.

Here are some environment details:
CiviCRM = 2.2.0
Drupal = 6.9
Payment processor = PayPal standard

This issue does not have the same symptoms as the PayPal xclick issue described here: http://forum.civicrm.org/index.php/topic,7836.0.html . I have patched my Civi 2.2.0 version to fix the PayPal xclick issue, and my patch is described here: http://forum.civicrm.org/index.php/topic,7972.msg34646.html#msg34646 (the patch/fix was pretty simple, and that change doesn't seem to be affecting this issue that I'm now having; but I just thought I'd mention it so that people don't point me towards that fix again)

Any help??