Author Topic: Click and Pledge Issue (Read 1791 times)

KnockOuts · June 03, 2009, 12:58:23 pm

Hello Everyone,

I'm rather new to Drupal and CiviCRM- but we're in the process of developing a website around the two and have a need for a contribution page. We're set up through Click and Pledge and have followed their instructions for setting it up as a payment processor, but we receive an error when filling out our contribution form and selecting 'continue' after we've verified customer information.

Error:

Sorry. A non-recoverable error has occurred.

Sending a relative URL to Click And Pledge is erroneous. Please make your resource URL (in Administer CiviCRM >> Global Settings) complete

Any help is greatly appreciated.

Thanks

Brad

Dave Greenberg · June 03, 2009, 02:07:33 pm

Brad - I'm not familiar w/ the click and pledge integration - but the error message sounds pretty explicit. Did you go to Administer CiviCRM >> Global Settings >> Resource URLs and check the value in the Resource URL field?

Should be something like:
http://www.yoursite.org/sites/all/modules/civicrm/

... and NOT
sites/all/modules/civicrm/

KnockOuts · June 03, 2009, 02:16:17 pm

I checked there and everything looks correct- I think it might have something to do with my domain not being secure so I'm trying to add a SSL certificate now.

KnockOuts · June 03, 2009, 08:04:20 pm

Ugh, still getting the same error- I've checked all URL's as well as my settings in Click and Pledge. I've got the Click and Pledge developers looking into this too, but any help would be greatly appreciated as I'm on a tight deadline.

Thanks

KnockOuts · June 04, 2009, 06:23:40 am

Okay, so the site is talking to Click and Pledge- or at least routing that way, but it's not carrying any information or returning from there with anything. The URL is here:

http://www.ffcoalition.com/members/civicrm/contribute/transact?reset=1&id=5

The form is filled out, but when processing just goes to an empty basket at Click and Pledge. I really, really need some help with this as we're trying to launch this campaign tomorrow.

Thanks

iffu8 · June 04, 2009, 09:56:00 am

Hi Brad

We apologize for the inconvenience caused, this error is with the absolute return URL being sent to Click&Pledge perhaps our customer support guy will contact you shortly with an updated code.

For the community folks, until we resolve this issue in the next release, please comment this condition in the file,
(We assume the civicrm installation in the following Drupal directory <root>/sites/all/modules/civicrm/CRM/Core/Payment) ClickAndPledge.php

Following is the sample code:

// ensure that the returnURL is absolute.
   // if ( substr( $returnURL, 0, 4 ) != 'http' ) {
   // CRM_Core_Error::fatal( ts( 'Sending a relative URL to Click And Pledge is erroneous. Please make your resource URL (in Administer CiviCRM >> Global Settings) complete' ) );
   //}

Kindly get back to us for the clarifications (if any).

Regards,
Open Source Team
Click&Pledge

KnockOuts · June 06, 2009, 10:34:39 am

That still doesn't work- the page goes to the blank basket at Click and Pledge, but there's no information populated on the page. It's just an empty basket. Please test this in the URL provided.

iffu8 · June 12, 2009, 06:57:07 am

Please check the Customer ID in the payment processor form.
Moreover, where is the URL?

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Author Topic: Click and Pledge Issue (Read 1791 times)

KnockOuts

Click and Pledge Issue

Dave Greenberg

Re: Click and Pledge Issue

KnockOuts

Re: Click and Pledge Issue

KnockOuts

Re: Click and Pledge Issue

KnockOuts

Re: Click and Pledge Issue

iffu8

Re: Click and Pledge Issue

KnockOuts

Re: Click and Pledge Issue

iffu8

Re: Click and Pledge Issue