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  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Sending mail going too slowly
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Author Topic: Sending mail going too slowly  (Read 2447 times)

crayon

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Sending mail going too slowly
June 03, 2009, 06:53:24 pm
I've have sent out numerous mailings for quite some time.  I tried sending out a mailing early this morning of about 11000 and only 900 have been sent so far.  I never had this problem before.  What's wrong??  Are there some settings I should check somewhere?

desert_rider

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Re: Sending mail going too slowly
June 04, 2009, 06:40:04 am
Hi,

Have you checked the values in
Code: [Select]
civicrm/admin/mail?reset=1 ?

And I assume this is an email originating from CiviMail ? Not a "send email to contacts" email sent from the contact search feature...

What is your CPU usage like? And is this a particularly complex HTML email with large attachments and lots of mail merge fields? These might indicate that your  server is struggling..

crayon

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Re: Sending mail going too slowly
June 04, 2009, 07:35:29 am
My mailer settings are: Mailer Spool Period 180, Mailer Batch Limit 0, Mailer Spool Limit 0.
Yes, the mail is originating from CiviMail and not a "send email to contacts".
There are no attachments or mail merge fields.  There are only links to other websites in the code, one for an image in the message, the rest to click to, about 8 of them.  That's it.  So far 1971 messages have been sent.  It will take 6 days to finish!

desert_rider

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Re: Sending mail going too slowly
June 04, 2009, 07:46:08 am
what is your server configuration?

shared / VPS / dedicated?

if it is shared your host may be limiting your outbound email limit. I had that problem once on a shared server but the server bounced the emails back to the from field without sending them. You're lucky that hasn't happened.... otherwise you would have 11,000 emails in your inbox :)

Also, is it sending in blocks and then pausing for a while, and then sending another block? It wouldn't appear so because your CiviMail settings are set to send all at once but it might help diagnose the problem.

crayon

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Re: Sending mail going too slowly
June 04, 2009, 08:38:33 am
Dedicated.  It's our own server, no limiting on outbound email.

Apparently it's on some slow drip method.  It's so bizarre because it's never happened before.  I started another one, re-using the same message and sent that late last night.  It's doing the same thing.

crayon

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Re: Sending mail going too slowly
June 04, 2009, 08:42:01 am
One other thing - they both continue to say RUNNING under the status column.  But I clicked on CANCEL for one of them and it's still running.  Is there a way to stop it?

desert_rider

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Re: Sending mail going too slowly
June 05, 2009, 05:48:26 am
As far as Civimail goes, it looks like you are doing everything just as you should... there shouldn't be any problems.

It is especially unusual to hear that normally these emails go quickly and today it just doesn't seem to be working as normal. If you had recently played around with your mailing settings then that might be the culprit but to hear everything is normally fine and now it inexplicably isn't, it seems unusual...

If your server is managed by a hosting company I would try contacting them and see if they have any insight. Depending on your configuration there are a few steps between Civimail and the SMTP server, the hosting company may be able to provide insight into whether there is a step in there that is slowing things down.

Sorry, I don't have any more ideas... I wish I did. I'll keep looking at this thread to see if you get an outcome, I'm interested myself.

Regards,
Matt

crayon

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Re: Sending mail going too slowly
June 09, 2009, 08:01:09 pm
We are still having the problem.  Civimail worked fine on the evening of June 2, but the morning of June 3 the problem started and is continuing.  Are there logs I can look at somewhere to see what happen between these dates?

ken

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Re: Sending mail going too slowly
June 10, 2009, 04:07:13 am
Can you tell us something about your mail server? (postfix, exim, ...) (version)

Can you post a (sanitised) sample from your mail log? (eg, /var/log/mail.* or where-ever your OS stores them) (please sanitise the log information you post so you don't compromise your security)

If there are any errors in the logs, try googling them (even if you don't understand the details it may give you a clue)

Ken

jase700

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Re: Sending mail going too slowly
June 16, 2009, 07:04:01 pm
I'm having a similar problem with Sendmail.  On a shared VPS server on Verio, the best I can get to is about 1,400 message per hour.  I've tried changing all of the sendmail timeout settings to basically ignore almost all the returned mail problems.  Cannot get it to go any faster no matter what I do...

Donald Lobo

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Re: Sending mail going too slowly
June 16, 2009, 07:54:17 pm

might want to consider using civismtp: http://civismtp.uas.coop/drupal/

lobo
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crayon

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Re: Sending mail going too slowly
June 16, 2009, 09:49:27 pm
We are on exim.  But the strange thing is it worked before and now it's slow on lists of any size, small or large.  I sent out a test list using another bulk mail application, Dada mail, and it worked fine - so it's not the server.  But I want to use CiviMail. 

crayon

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Re: Sending mail going too slowly
June 30, 2009, 09:43:42 am
I finally got a copy of the var/log/mail from exim.  To sanitize do I just remove the email addresses before posting here?  Anything else?  It looks likes lots of junk emails are being sent out that are not from my list.  But when we use other bulk email programs they run fine.  Only CiviMail has the problem.

ken

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Re: Sending mail going too slowly
June 30, 2009, 02:42:28 pm
Regarding logs ...

  • Post a representative sample, rather than the whole log
  • To address privacy concerns, overwrite the email addresses of your constituents (eg, "***@***" tells me it's an email address)
  • To address security concerns, overwrite any information that identifies your host environment (IP addresses as "xxx.xxx.xxx.xxx", hostnames as "my.host.com" and "their.host.com", usernames, passwords, etc)
  • You mention 'junk' emails ... are these of the form "b.123.456.abcdefghijklmnop@my.host.com"? ... which is the CiviMail format (sorry about the dumb question ... I just don't know your background). It would be good to see these.

Ken
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Sending mail going too slowly

This forum was archived on 2017-11-26.