CiviCRM Community Forums (archive)

Storm is terrible from a code perspective, IMO.

I much prefer Drupal's jobtrack + CCK.

Jobtrack includes Views integration. That's key.

You can relatively easily add time tracking via CCK and Invoice generation via Views, specific to you needs, instead of being boxed in by the pre-defined capabilities of Storm, which seem to ignore the rest of the Drupal universe.

We're playing mechanic on a running engine right now, so I wouldn't consider it done, but the basic recipe, which does function, is:

1.) Install and enable Jobtrack, Views, CCK (Content, Text, Number, Option Widgets) and Date

2.) Jobtrack provides the basic ticket content type and key fields.

3.) Add additional fields via CCK, such as due date, estimate, rate, authorized hours, whatever you need.

4.) Time tracking via a Date To&Form fieldset, or upgrade Timer module for D6.

5.) Use Views UI to create a view that filters by Client and Date to generate invoice line items.

bonus.) Add other Views modules if you need totals on your views, or add Comment CCK if you need to be able to update CCK fields form comments, or whatever else you need from the Drupalsphere. (comment_cck has a been a bit buggy for us, though)

Note that none of this has anything to do with CiviCRM.

Although you could use the new CiviCRM CCK module to create a field to reference contacts from your ticket.

Views relationships would probably then let you pull in additional CiviCRM data in your view?

By my memory, the fields provided by Storm were not exposed to Views.... maybe this has changed since I tried it?

Just following up on my mention of comment_cck module being buggy for us: this issue is limited to date type fields (via date module). All the CCK core field types, etc, work just fine in combination with jobtrack & comment_cck. Date fields are OK on jobtrack too, just as long as they aren't comment_cck enabled.

Good ol' PHP /  Frameworks / Open Source ... you always get more than one way to do things so you can do exactly what you want...

 

If you try out the views support in Storm Dev, or do any storm/Civi integration, let me know how it goes...

Thanks!

like everything with Drupal there are 200 ways to do it, just depends on which suits you needs