Author Topic: (solved)cannot install changes php in .htaccess still white screen (Read 1583 times)

Dallas36 · June 11, 2009, 10:07:08 am

Hi folks-

I am still not able to install CivicRm.
we are hosted at: www.cruzio.com and I have a support tic in with them.

I am on joomla 1.5.9
ETA: phpMyAdmin - 2.8.2.4 and MySQL - 5.0.45
I have changed the php values in the .htaccess files- i also increased the max execution time and the mem limit times.
I am getting the white screen on 2 differnt computers after ~12 minutes.
I have successfully uploadded other software such as community builder by this process:
---Dl software to folder on the local hard drive
---unzip (if necessary)
---extensions/install/uninstall
---Upload Package File (navigate to file)
---upload file and install.

OK, so the instructions for civicrm say to use the:

Quote

Use Install from Directory and enter the full path to the un-zipped com_civicrm directory, which should be something like: JOOMLA_ROOT/tmp/com_civicrm/. In most Joomla! installations, the root directory and /tmp/ folder will already populate the "install from directory" field. You must simply add the /com_civicrm/ subfolder at the end. Click Install.

When I try to use the install from Directory (by navigating to the location in the Upload Package File field and copy/ paste into the Install form Directory field, I get an immediate error that says "Please enter a package directory" Is this where my mistake is?

I have also tried all of the above with the "alt" joomla DL.

Thanks in advance for walking me through!

*******************************trying from another direction************************
from my FTP
In my tmp file I see :civicirm-2.2.5-joomla-alt.zip
and I use the Install from Directory with that zip file name
and I get the same error.

I'll keep trying

lcdweb · June 11, 2009, 10:48:08 am

I assume the white screen is when you try to use the browse/upload/install option. That's not surprising -- the Civi package is too large to handle an upload, unpack, and install before PHP times out. Which is why the install from directory option is presented.

Install from directory consists of these steps:
1) Upload the civicrm package file to YOUR_JOOMLA_ROOT/tmp/
2) Unzipping the package file located in that directory. If you have cPanel or some other host-provided management tool you can usually unzip it that way.
3) Within Joomla go to the Install Extensions page and in the install from directory field enter: YOUR_JOOMLA_ROOT/tmp/com_civicrm/

(usually, YOUR_JOOMLA_ROOT/tmp/ is already in that field by default -- you must only add com_civicrm).

4) Click install.

Dallas36 · June 11, 2009, 12:11:41 pm

Thanks for responding lcdweb.

OK-

I got it woo hoo- it was not unpackaging correctly and I had to go through and upload folder by folder. *yawn* as there were some timeouts.

The only folder that I have that is weird is this: I have MORE files then on the unzipped file- can someone let me know if I should delete the extra files?

path:
com_civicrm/admin/civicrm/packages/ezc/Mail/src/exceptions

these are all .php files- any typos are mine

autoload
double_class_repository_prefix
exception
extension_not_found
file_exception
file_io
file_not_found
file_permission
functionality_not_supported
int_callback_configured
invalid_callback_class
invalid_limit
invalid_parent_class
mail_exception
no_such_message
offset_out_of_range
property_not_found
property_permission
setting_not_found
setting_value
transport_exception
transport_smtp_exception
value
whatever

NOTE for ADMIN: in the Installation Complete screen there is a broken link:

http://wiki.civicrm.org/confluence/display/CRMDOC/Install+2.2+for+Joomla

CiviCRM Community Forums (archive)

News:

Author Topic: (solved)cannot install changes php in .htaccess still white screen (Read 1583 times)

Dallas36

(solved)cannot install changes php in .htaccess still white screen

lcdweb

Re: cannot install changes php in .htaccess still white screen

Dallas36

Re: cannot install changes php in .htaccess still white screen