CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Searching for contacts that have bounce status "unknown"
Pages: [1]

Author Topic: Searching for contacts that have bounce status "unknown"  (Read 1078 times)

jase700

  • I post occasionally
  • **
  • Posts: 57
  • Karma: 3
Searching for contacts that have bounce status "unknown"
June 11, 2009, 10:46:44 am
I'm receiving bounce status "unknown" on many of the e-mail addresses being sent out.  Problem is that the system is not putting those e-mails on hold (unless it doesn't do it until the mailing is complete)?  How can I create a search that pulls out these contacts so I can add them to a group or something and delete them?

Can i do this from the database?

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Searching for contacts that have bounce status "unknown"
June 11, 2009, 11:52:25 am

typically an email address has to bounce 3 times before we put it on hold. check: civicrm_mailing_bounce_type and modify the hold_threshold field if you want a different behavior

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions

jase700

  • I post occasionally
  • **
  • Posts: 57
  • Karma: 3
Re: Searching for contacts that have bounce status "unknown"
June 11, 2009, 01:23:29 pm
will this affect already bounced e-mails?  Also I'm not finding an entry for "unknown".  It shows up in "Enum" but not in the actual table.
« Last Edit: June 11, 2009, 01:28:57 pm by jase700 »

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Searching for contacts that have bounce status "unknown"
June 11, 2009, 01:47:04 pm

1. It will affect only new bounces

2. When we cant find a bounce type we mark it as Unknown. From a brief look at the code, it seems like bounces we dont recognize are never put in a hold state

You might want to take a look at the code, here: CRM/Mailing/Event/BAO/Bounce.php, function create

and fix it so that there is a threhold for unknown bounces also. If you do so, please submit your patch so we can include it in future versions

lobo



A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Searching for contacts that have bounce status "unknown"
June 11, 2009, 04:03:05 pm

can you also file an issue for this. kinda surprised that no one has caught this for the past 3-4 years :(

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Searching for contacts that have bounce status "unknown"

This forum was archived on 2017-11-26.