Author Topic: Setting up a Case (Read 1386 times)

peta · June 14, 2009, 05:17:43 am

Hi
I am using Joomla 1.5.10 and CiviCRM 2.2.5.

If I set up a new case for a contact, ie do the "Open Case" Activity, it tells me I have successfully created the case. However when I try to get to that case again, say via the Cases tab in the contact record or via CiviCase search, the Case cannot be found.

A quick look in the database reveals the record is in civicrm_case and there is a linking record in civicrm_case_contact.

The only time I can get to the case again is if I go through the process of adding another Activity after doing the "Open Case" Activity.

I am sure there will be many times when my client just wants to open a case, without adding other activites at the same time.

Any comments / information about this welcome.

Thank you
Peta

Dave Greenberg · June 14, 2009, 08:32:21 am

I suspect you might be hitting a bug due to an untested combination of values in your case configuration (XML) file(s). I would expect the case to show up in the Case dashboard and the contact (client's) Cases tab if there is a case_contact record. Do your case configuration files include a standard timeline (i.e. are any other activities defined to be inserted when the case is opened)? I think all of our test configs had that characteristic.

If you are a developer, probably the most efficient way to debug this is for you to step through the code in your setup and add debug statements. Start with CRM/Case/Page/Tab.php - the browse() function should be returning your case record. You can ping one of us on IRC (#civicrm) if you need more info for this.

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Author Topic: Setting up a Case (Read 1386 times)

peta

Setting up a Case

Dave Greenberg

Re: Setting up a Case