Author Topic: Civimail mailing hanging at 18% complete (Read 1114 times)

mr206 · July 06, 2009, 01:35:13 pm

I am a CiviCRM newbie, standalone install.

I did a successful test of CiviMail last week with 10 recipients.

Today I set a 120 recipient mailing to go, and at 18% or 35 recipients it has hung. It's been stuck there for a few hours. I'm not sure where the logs for this feature are kept, or I'd let you know what the logs were saying. My mailers are not set to batch:
Mailer Spool Period: 180
Mailer Batch Limit: 0
Mailer Spool Limit: 0

Furthermore, the CiviMail feature says that the mail is still running. My installation is hosted by DreamHost, in case that matters at all.

What further information would be helpful in diagnosing this problem?
Thank you for your help!

CiviTeacher.com · July 08, 2009, 07:15:16 pm

First a question and then a possible answer.

1) It says 18% complete. Are any of the people on your mailing reporting getting an email? In other words, is the script sending even a fraction of the emails you are asking? This will help debug the issue, to know if the script is even partially working.

2) Some hosts restrict the execution time of PHP Scripts. You can edit this with a PHP variable in an .htacess file if DreamHost allows it. Tell Dreamhost you want to change your .htaccess or your php.ini file to add the following:

Code: [Select]

php_value max_execution_time 120

And hopefully they will assist you to do this

This may solve your problem.

mr206 · July 14, 2009, 10:19:13 am

Thanks. Yes, the mails that were reported to be delivered were. Or at least some of them were, I couldn't very well contact *every* one

I will look into the other part. What I did discover was that by re-running the cronjob manually (over and over and over) it finally went. Every time I ran the cronjob was good for about 15-25 e-mails. Which was odd, but workable. It was further odd that the number of mails that went with each run was *not* consistent!

Today, I went to send another mailing, using the same configuration, and got an 85% bounce rate in CiviMail! That is, ones that didn't even bounce back to my e-mail account, but seem never to have *gotten* anywhere. The CiviMail report indicates that it is an unknown bounce time. If this adds a data point, yay, otherwise I might have a fresh new problem!

beenlouis · September 24, 2012, 11:28:27 pm

I understand this is an old thread, but it seems to be the closest to my existing problem. My CiviMail status is currently stuck at "running" and has only sent 14.93%. I have tried manually running and letting the automatic cron job. However, nothing seems to work. I have tried using the following address:

http://[SITE]/wp-content/plugins/civicrm/civicrm/bin/cron.php?name=[USERNAME]&pass=[PASSWORD]&key=[SITEKEY]

Any suggestions?

beenlouis · September 24, 2012, 11:51:26 pm

And now on top of not sending... the few that did send it does not track anything (i.e. opens, click throughs, etc).

Donald Lobo · September 25, 2012, 01:28:22 am

Check your mysql / php logs to see if there are any error messages

most likely things are failing due to some reason and hence the job is not progressing

lobo

csousa · October 07, 2012, 05:19:29 pm

I am having the same problems....
I discovered that I could solve the sending by repeating the cron jobs but I still don't have any feedback and can't use the links tracking option.

CiviCRM Community Forums (archive)

News:

Author Topic: Civimail mailing hanging at 18% complete (Read 1114 times)

mr206

Civimail mailing hanging at 18% complete

CiviTeacher.com

Re: Civimail mailing hanging at 18% complete

mr206

Re: Civimail mailing hanging at 18% complete

beenlouis

Re: Civimail mailing hanging at 18% complete

beenlouis

Re: Civimail mailing hanging at 18% complete

Donald Lobo

Re: Civimail mailing hanging at 18% complete

csousa

Re: Civimail mailing hanging at 18% complete