CiviCRM Community Forums (archive)

Hi, I'm running CiviCRM 2.2.7 on Drupal 6.10, php5, mysql 5, and I'm having some problems getting email autofiling working as mentioned in the "Autofiling email activities via EmailProcessor" article.

I have CiviMail enabled and working (I can successfully schedule and send outbound blast emails and individual emails, which get properly noted to the recipient's Activities tab). 

I configured a "Mail Account" to be polled on this site's mail server.  I have triple-checked the server name, username, and password of the account I wish to poll by verifying them in a standalone mail client.  In the "Mail Account" settings page, I have tried enabling and disabling SSL, switching between POP and IMAP, and deleting and re-adding the Mail Account and I still can't get it to work.

I successfully get the EmailProcessor activity to run via cron, but I get the same (bad) results as when I run it via wget/curl, so it's not a cron problem.  I am using the same username/password/key combo I use for CiviMail cron processing, which has permission to "access CiviCRM" and "access CiviMail" - do I need other permissions?

The output is always:

connecting to $mailserver and authenticating as $username

and that's it (that's me substituting the $mailserver and $username for this post).

The article mentions that folders will be created in <siteroot>/sites/default/files/civicrm/custom but that folder is still empty for me, probably because the process just seems to be hanging at authentication.

Any advice on where to look next?  Thanks!

My company is on the list, so I'd feel pretty stupid calling someone else - I'll have Bdragon debug it in the morning when he gets in - I was trying to play developer which usually ends up with me asking Bdragon for help anyway

Thanks, Lobo!