CiviCRM Community Forums (archive)

I am using the CiviMail Processor and have it all configured properly.  It found 546 bounces for my mailing and processed them (moved them to the processed IMAP folder) and updated the CiviMail Report accordingly. 

When I click on the "Bounces" link in the email report, it shows the Contact and Bounce info for the bounced emails.  Looking at a Contact record from the bounce report, the contact email is not marked as "On Hold" nor is the "NO BULK EMAILS (User Opt Out)" box checked.

As far as I can tell, the contact is still on the email list and is not automatically opted out when the mail bounces. 

This has resulted in my mail host temporarliy shutting down my Email a couple of times after sending a mass mailing because email admins at my subscriber's hosts are complaining due to re-occurring email bounces. 

Is there something I am missing in my configuration settings?  What field on the contact record should be marked for an automatic bounce opt-out?

Issue created: http://issues.civicrm.org/jira/browse/CRM-4814

if it indeed is 0 or null, can u apply this patch, and see if it fixes the issue in a new mailing (just send it to one unknown address)

lobo

svn diff -r PREV CRM/Mailing/Event/BAO/Bounce.php
Index: CRM/Mailing/Event/BAO/Bounce.php
===================================================================
--- CRM/Mailing/Event/BAO/Bounce.php    (revision 22997)
+++ CRM/Mailing/Event/BAO/Bounce.php    (working copy)
@@ -62,6 +62,15 @@
         $transaction = new CRM_Core_Transaction( );
         $bounce =& new CRM_Mailing_Event_BAO_Bounce();
         $bounce->time_stamp = date('YmdHis');
+
+        // if we dont have a valid bounce type, we should set it
+        // to bounce_type_id 6 which is Invalid. this allows such email
+        // addresses to be put on hold immediately, CRM-4814
+        if ( empty( $params['bounce_type_id'] ) ) {
+            $params['bounce_type_id'] = 6;
+            $params['bounce_reason'] = ts( 'Unknown bounce type: Could not parse bounce email' );
+        }
+             
         $bounce->copyValues($params);
         $bounce->save();