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  • Explorer doesn't display gift amount and email on contribution page
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Author Topic: Explorer doesn't display gift amount and email on contribution page  (Read 863 times)

JenniferSHS

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Explorer doesn't display gift amount and email on contribution page
August 04, 2009, 10:22:53 am
I've been creating my organization's contribution pages in Firefox. We sent an e-newsletter today with a link to a donation page and have heard back from the people using Explorer that the 'Contribution Amount' and 'email address' areas aren't displayed on the page - I confirmed this is true.

I went through everything using Explorer and it's configured the same - any idea why these items aren't showing and how to fix them?

Dave Greenberg

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Re: Explorer doesn't display gift amount and email on contribution page
August 04, 2009, 11:12:59 am
Jennifer - Not sure what would cause this - those fields are pretty straightforward structurally (i.e. don't use Ajax or other Javascript mechanisms at least "out of the box"). You could try running an HTML validator against the page:

http://validator.w3.org/

You could also post the link here and see if folks who have IE can try it out and possibly see the issue.

... but given some urgency you might want to ping the developer who worked with you on the site.
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JenniferSHS

  • Guest
Re: Explorer doesn't display gift amount and email on contribution page
August 04, 2009, 11:55:59 am
Thanks for the info and suggestions!

Here's the page, like I mentioned, contribution amounts and email address show up in FireFox, but not in Explorer:

https://civicrm.schoolhousesupplies.org/civicrm/standalone/index.php?q=civicrm/contribute/transact&reset=1&id=16

Dave Greenberg

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    • My CiviCRM Blog
Re: Explorer doesn't display gift amount and email on contribution page
August 04, 2009, 02:23:16 pm
Jennifer - I have a "theory" about what might be causing this. BUT I would probably still contact your developer for assistance.

When I run the HTML validator it gives me an error on this line in the source:
<br clear="both"/>

Apparently, "both" is not a valid value for the clear attribute. Then I ran the page in Safari and saw the behavior I "think" you might be seeing in Explorer. The Amount and Email fields were present on the page, but placed to the right of the page header - so not visible unless you scrolled to the right. This is consistent with clear="both" NOT working in IE.

If this is the problem, the "fix" to modify the following file in your CiviCRM install:
templates/common/standalone.tpl - line 67 should be:

<br clear="all"/>

I've filed a bug report for this - since the existing line is definitely not correct HTML (even though it works in FireFox).
http://issues.civicrm.org/jira/browse/CRM-4858

Keep us posted on your situation.
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  • Old sections (read-only, deprecated) »
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  • Explorer doesn't display gift amount and email on contribution page

This forum was archived on 2017-11-26.