CiviCRM Community Forums (archive)

in general on a reasonable host, the install should not take more than a few secs - a min or so.

i would remove civicrm.settings.php and try the install again. if it still does not work, you might want to check the apache logs and see if an error is being recorded and/or contact the host

lobo

Hi I tried installing civiCRM again and this time I received the following error:

Content Encoding Error

The page you are trying to view cannot be shown because it uses an invalid or unsupported form of compression.

The page you are trying to view cannot be

 shown because it uses an invalid or unsupported form of compression.

    *  Please contact the web site owners to inform them of this problem.

Any Ideas on where to go now?

Regards,

John Curwood

Hi, thanks for your reply Deepak.
for option 1, I sorry but I don't actually know how to check for phpinfo, especially on a server where I don't have access to all areas.
2. I contacted the web host and they had compression automatically turned on.  they turned it off for me and I no longer get the error message. however civicrm still fails to install.  When I click the install button the web page starts loading, the statis bar says waiting for http://crm.lwb.org.nz/drupal-6.13/sites/all/modules/civicrm/install/index.php..., the progress bar moves through until it is about a 1/3 through and then nothing more happens.  After a couple of hours I will stop it and try reloading, it then says that civicrm is alread installed and if i want to reinstall i should delete civicrm.settings.php.  At this point if I point the browser to the drupal root I will get a message saying:

"warning: include_once(CRM/Core/Config.php) [function.include-once]: failed to open stream: No such file or directory in /home/futureit/crm.lwb.org.nz/drupal-6.13/sites/all/modules/civicrm/drupal/civicrm.module on line 261.
warning: include_once() [function.include]: Failed opening 'CRM/Core/Config.php' for inclusion (include_path='.:/usr/local/php5/lib/php') in /home/futureit/crm.lwb.org.nz/drupal-6.13/sites/all/modules/civicrm/drupal/civicrm.module on line 261.
Oops! - The path for including CiviCRM code files is not set properly. Most likely there is an error in the civicrm_root setting in your CiviCRM settings file (sites/default/civicrm.settings.php).

» civicrm_root is currently set to: ."

When I check the civicrm .settings.php file it is empty.  I have tried adding the line to point the civicrm_root to the right directory to the civicrm.settings.php file but I stil get the same error except that the civicrm_root is set to a different directory.  Since the civicrm.settings.php file is empty to begin with and the installation web-page froze during the process I guess that the civicrm.settings.php file is missing alot of critical info.  I've tried deleting the settings file several and always get the same result.

for option 3 Ive tried running the install script from both firefox and IE on both Linux and windows systems, since everything is being carried out on an apache server i don't know if that would make any different but i thought it was worth a go.  I've appreciated all the help I have recieved so far, and look forward to more generous insights.

Regards,

John Curwood

you might want to get some paid help from http://civicrm.org/professional/

there are a fair number of folks from NZ in the community that might be able to also help out

lobo

I have gone through all the folders under the drupal root making them writeable, but I came across two that I didnot have permission to alter.
drupal-6.13/sites/default/files/civicrm and drupal-6.13/sites/default/files/civicrm/templates_c
would these have any effect on the installation?  Also would the fact that civicrm.settings.php didn't have write permission and i don't have permission to enable write permission have an effect on the installation?

Rregards,

John Curwood

Well I've managed to get civiCRM installed.

Talking to the server hosters they seemed to think that some of the folders in the civicrm folder should be in the drupal root directory based on the errors above.  so I copied the CRM and DB directories into the root and I managed to get a little further, then after spending hours trolling the forums I found a copy of civicrm.settings.php that i was able to use as a template to replace the blank civicrm.settings.php file that the installer left.  I still had problems finding certain files and discovered that I needed to capitalise the letters in several folder names (CRM, DB, DAO, BAO, etc) why they were in lowercase I don't know.  After doing all this I tried removing the CRM, packages, DB, PHPgettext and smarty folders that I had to add to the Drupal root directory in the beginning to stop the errors that were comming up when I went to the drupal page, to see if the site would still run as it seemed untidy having to move all these folders from their original locations into the drupal directory just to get the website running.  I have had to replace the DB back into the Drupal root as errors started popping up again but the others I have been able to leave out for now.

 tomorrow I will find out how it runs.

cheers,

John Curwood