CiviCRM Community Forums (archive)

Hello there,

I like the idea of clients asking questions on the CiviCRM support forum.  Two major advantages of this are:

The answer is publicly available to others building up the CiviCRM knowledge base
The question might get answered quickly by someone else (good for both the client and me)
Other people can chip in and improve the answer to the question / give second opinion, etc.

The problem is that at the moment, I have no way to knowing when they have asked a question, which means I can't guaruntee a quick response to clients.  Is there functionality to be notified when a particular user posts?

Obviously, it doesn't make sense to ask all support questions publicly, but training could be provided / hopefully clients would get the hang of what questions it made sense to ask publicly and how to ask good questions.

Michael

ha - michael - you are being watched