CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Installing CiviCRM »
  • Joomla! Installations (Moderator: Deepak Srivastava) »
  • Blank page after successful install
Pages: [1]

Author Topic: Blank page after successful install  (Read 7557 times)

doktor

  • Guest
Blank page after successful install
August 21, 2007, 11:56:19 am
I have done a clean install of Civicrm 1.8.10954 for Joomla and the install went fine.  However, when I click on any of the menu options under CIVICRM under the components menu, I only get a blank page.

The site is hosted on a server using PHP 5.2.1 and MySQL 4.0.27.

I am using Joomla 1.0.12

Memory is set at 32M.

I have been wrestling with this for a couple of weeks and any ideas are appreciated.

ADDITIONAL NOTE:

I subsequently noticed that the file civicrm.settings.php does not exist in either the admin civicrm directory or the main components directory, yet the message was that the install was successful.

I then uploaded the civicrm.settings.php file to both civicrm directories (with the appropriate edits of civicrm.settings.php), with no success.

Another addition:

I checked with my server, and here's what they said:

Quote
We tried installing the component com_civicrm and it is also not working. We have cross checked all the requirements for installing this software and the server is satisfying all those requirements. It seems the issue is with the com_civicrm component itself. We are afraid to say that there is nothing much we can do in such a case.

Does civiCRM work on Joomla 1.0.12 with php5 and Mysql 4.0.27?
« Last Edit: August 21, 2007, 02:09:56 pm by doktor »

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Blank page after successful install
August 21, 2007, 02:13:16 pm

Can u check your error logs to see what error is being reported

also note that the civicrm.settings.php file is above the civicrm directory in joomla, i.e. at

administrator/components/com_civicrm/civicrm.settings.php
components/com_civicrm/civicrm.settings.php

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions

doktor

  • Guest
Re: Blank page after successful install
August 21, 2007, 02:22:20 pm
I've sent an email to my webhost support asking about any error messages, and they confirmed that the log did not show any errors.

I double-checked, and the civicrm.settings.php file is in both:

administrator/components/com_civicrm/civicrm.settings.php
and
components/com_civicrm/civicrm.settings.php
« Last Edit: August 21, 2007, 02:33:48 pm by doktor »

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Blank page after successful install
August 21, 2007, 03:37:39 pm

a few things:

1. we do not support mysql 4.0.x. However i dont think that is the error

2. A blank page in PHP typically means an error somewhere in the script which is captured in an error log. Trying to debug without the error message is incredibly hard.

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions

FrankM

  • Guest
Re: Blank page after successful install
September 06, 2007, 02:33:51 pm
Hi,

I've been playing around with Joomla 1.0.13 and Civicrm-1.8.11248 for PHP5 and Joomla. 

I have two servers I'am playing with :

  1. A windows XP with Xampp 1.6.3a
  2. A unix server at my hosting provider 'yourwww' : PHP5 , Mysql 4

The installation on the Win XP went OK but when I tried to start CiviCRM from the menu it gave me an 'open stream failed' error on a 'smarty' file.  I checked the content on the directory under "\xampp\htdocs\Joomla\administrator\components\com_civicrm\civicrm\packages\Smarty" and noticed that the file joomla was trying to open didn't exist.  I copied the content of the original directory to this location and CiviCRM started working.

The installation on my hosted server also reported success.  The I also tried to start CiviCRM from the menu and it gave me a blank page, in fact all CiviCRM submenu's also give a blank page.  I checked the directory under "/var/www/html/joomla/components/com_civicrm" and this one only contains two files "civicrm.html.php" and "civicrm.php".  All the files visible on the Windows XP machine are not present here ... could this be the error ?

Regards,
Frank

FrankM

  • Guest
Re: Blank page after successful install
September 06, 2007, 02:42:24 pm
Hi,

I've just checked the errorlog of my hosted server.  Maybe some interesting lines to check :

[Thu Sep 06 22:37:30 2007] [error] [client 84.197.249.108] PHP Fatal error:  Allowed memory size of 8388608 bytes exhausted (tried to allocate 35 bytes) in /var/www/html/joomla/includes/domit/xml_domit_lite_parser.php on line 135, referer: http://theknowledgeprofession.com/joomla/administrator/index2.php?option=com_installer&element=component
[Thu Sep 06 22:48:55 2007] [error] [client 84.197.249.108] PHP Warning:  civicrm_source(DB.php) [<a href='function.civicrm-source'>function.civicrm-source</a>]: failed to open stream: No such file or directory in /var/www/html/joomla/administrator/components/com_civicrm/configure.php on line 121
[Thu Sep 06 22:48:55 2007] [error] [client 84.197.249.108] PHP Fatal error:  civicrm_source() [<a href='function.require'>function.require</a>]: Failed opening required 'DB.php' (include_path='/var/www/html/joomla/administrator/components/com_civicrm:/var/www/html/joomla/administrator/components/com_civicrm/civicrm:/var/www/html/joomla/administrator/components/com_civicrm/civicrm/packages:.:/php/includes:/usr/share/php') in /var/www/html/joomla/administrator/components/com_civicrm/configure.php on line 121
[Thu Sep 06 22:49:09 2007] [error] [client 84.197.249.108] PHP Warning:  civicrm_source(DB.php) [<a href='function.civicrm-source'>function.civicrm-source</a>]: failed to open stream: No such file or directory in /var/www/html/joomla/administrator/components/com_civicrm/configure.php on line 121
[Thu Sep 06 22:49:09 2007] [error] [client 84.197.249.108] PHP Fatal error:  civicrm_source() [<a href='function.require'>function.require</a>]: Failed opening required 'DB.php' (include_path='/var/www/html/joomla/administrator/components/com_civicrm:/var/www/html/joomla/administrator/components/com_civicrm/civicrm:/var/www/html/joomla/administrator/components/com_civicrm/civicrm/packages:.:/php/includes:/usr/share/php') in /var/www/html/joomla/administrator/components/com_civicrm/configure.php on line 121
[Thu Sep 06 22:52:33 2007] [error] [client 84.197.249.108] PHP Warning:  civicrm_source(DB.php) [<a href='function.civicrm-source'>function.civicrm-source</a>]: failed to open stream: No such file or directory in /var/www/html/joomla/administrator/components/com_civicrm/configure.php on line 121


Not enough memory allocated in php.ini ?  This moment it has 32M has limit.

Regards,
Frank

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Blank page after successful install
September 06, 2007, 02:49:12 pm

From the error log looks like you have allocated only 8M of memory (Allowed memory size of 8388608 bytes exhausted)

also com_civicrm should have 3 files, here is a directory listing from my local joomla install:

Code: [Select]
tasmania:~/svn/crm_v1.8 lobo$ ls -ltr ~/public_html/joomla/components/com_civicrm/
total 40
-rw-r--r--   1 www  lobo  3234 Jul 31 13:10 civicrm.php
-rw-r--r--   1 www  lobo   354 Jul 31 13:10 civicrm.html.php
-rw-r--r--   1 www  lobo  9063 Jul 31 13:23 civicrm.settings.php

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions

FrankM

  • Guest
Re: Blank page after successful install
September 07, 2007, 01:15:02 pm
Hi Lobo,

You're right.  I've doublechecked the logs and contacted my hosting provider.  The php.ini I'd changed for having 600s script timeout and 32MB script memory was not functioning.  They don't allow changes in that ini file.  My hosting provider only wants to set the default memory value to 16MB not higher.  Can I alter some things in the installation procedure that would allow me to install CiviCRM without needing 32MB ?
I'm planning to start with the Civimail and CiviMember parts.

Regards,
Frank

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Blank page after successful install
September 07, 2007, 01:29:45 pm

Frank:

Unfortunately not. CiviCRM is a bit "heavy" in terms of code and memory usage. We hope to slim it down in future releases

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions

FrankM

  • Guest
Re: Blank page after successful install
September 07, 2007, 02:35:56 pm
Hi Lobo,

That's a pity. Just one more try ... what if I would take the running installation of Joomla and CiviCRM on my Windows XP, back it up via a Joomla backup component and restore it in my hosted environment ?  I guess this would work .. but one of the questions that remain is : Once installed correctly, can CiviCRM run with 16MB if the database is not too packed ?

Regards,
Frank

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Blank page after successful install
September 07, 2007, 05:05:09 pm

frank:

not sure of civicrm's memory profile on a per page basis and db size basis. You might want to give it a shot and see if it works for you. please report back your findings

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Installing CiviCRM »
  • Joomla! Installations (Moderator: Deepak Srivastava) »
  • Blank page after successful install

This forum was archived on 2017-11-26.