CiviCRM Community Forums (archive)

On my test system 3.0 Alpha I cannot get my xml files recognised. I get the error message below when I try to create a new case.

Configuration file could not be retrieved for case type = '7c HOUSING/PROPERTY Repairs/Care and Repair' (learn more...).

Now I have followed the rules for file names:

7c Housing Property Repairs Care And Repair = Case Type Name
7cHousingPropertyRepairsCareAndRepair.xml = File Name

The Linux permissions are set to root(owner)/office(group) 755.

The xml file is as follows (I thought it might be the "7c" but this has worked an a previous system):

<?xml version="1.0" encoding="iso-8859-1" ?>
<CaseType>
  <name>7c Housing Property Repairs Care and Repair</name>
  <ActivityTypes>
    <ActivityType>
      <name>Open Case</name>
      <max_instances>1</max_instances>
    </ActivityType>
    <ActivityType>
      <name>Follow up</name>
    </ActivityType>
<ActivityType>
      <name>Change Case Type</name>
    </ActivityType>
    <ActivityType>
      <name>Change Case Status</name>
    </ActivityType>
  </ActivityTypes>
  <ActivitySets>
    <ActivitySet>
      <name>standard_timeline</name>
      <label>Standard Timeline</label>
      <timeline>true</timeline>
      <ActivityTypes>
        <ActivityType>
          <name>Open Case</name>
          <status>Completed</status>
        </ActivityType>
        <ActivityType>
          <name>Follow up</name>
          <reference_activity>Open Case</reference_activity>
          <reference_offset>3</reference_offset>
          <reference_select>newest</reference_select>
        </ActivityType>
      </ActivityTypes>
    </ActivitySet>
  </ActivitySets>
</CaseType>

Thanks Michał but I have removed all odd chars. These only exist in the Case Description (text field). The Case name and File Name are as I showed before.

Having fiddled a bit I notice that it works if all (3) the instances of the title are the same. I have ne of the title words all upper case e.g. 1a HEALTH General. To get the system to reset I just logged off then on again.