CiviCRM Community Forums (archive)

I have been trying to fix the "on hold" status on some accounts with no success, how do I go about this ?
The error message said something about editing the contact record. What exactly am I editing ?

Error message when I try to send email to the account in question:

Please correct the following errors in the form fields below:
   •   The selected email address is On Hold because the maximum number of delivery attempts has failed. If you have been informed that the problem with this address is resolved, you can take the address off Hold by editing the contact record. Otherwise, you will need to try an different email address for this contact.

nextwave,
All you have to do is "find" the contact record in question and then click on "edit". Scroll down to where the email address is located and either enter a new address or, if you are sure the address is valid, uncheck the "On Hold" box. That should do it.

Cynthia

Thanks Cynthia, the "On Hold" check box now seem to have appeared mysteriously.