CiviCRM Community Forums (archive)

No sure - but we start ours with 'hi' since it works for both those with names and those without - but we are a pretty informal bunch down here ;-)

Sorry, but we're just not developers at this shop, so I have no idea how to implement your solution. I'm pretty disappointed in CiviCRM. The ability to add a replacement salutation is the salutation field is null is a pretty basic functionality in 95 percent of CRMs. We were told from the outset that something as basic as this was possible.

This means were going to have to find every single record in our database without a salutation field and add "friend" or "member".

Annoying.

There may have been some misunderstanding of requirements by whoever reviewed civicrm for you - you can easily add Greeting Types - here /civicrm/admin/options/greeting_type?group=greeting_type&reset=1

But this doesn't get around your issue. As I said, we get around it by using the term 'hi' as this works for both 'hi john, we have ...' and 'hi, we have

If you have no mysql skills to add 'friend' to all records with no first name, another route may be to make a group of 'everybody' then remove 'everybody with a first name' from that group, then use the remaining group via Batch Update by Profile and add 'friend' in to the required field.

Ohterwise it seems like you are complaining that the car is disappointing cause you don't like the dial on the radio.

1. can you be more specific about: "it is buggier than I'm used to". Have you filed these bugs in the issue tracker? Any big ones that are present that have not been fixed? If not, can you please raise these bugs on the forum. Its hard for us to fix bugs if we are not aware of them

2. Can you point us to some documentation on how other "CRM and e-mail blast tool out there" does this. will help us figure out how we can potentially integrate this. Better yet, work with your consultant to add this feature to CiviCRM and contribute it back. The community and the core team will be quite thankful . Finally please note that this is relatively easy for your consultant to add using civicrm hooks

lobo

I have no idea what you are asking for. You want help in putting the word 'hi' in an email, followed by the token {first.name} or whatever it is called?